RBR8 with two RBS840 and Two RBS750 issues

[Rikerrock]

So I have had this for some time  The satellites are all connected via wire and all switches are gigabit wired.  I have 500/500 fiber.  It tests this speed at the router.

The GUI of the router is slower than anything I've ever seen and maybe it's been since the latest firmware update, but the wifi speed is very slow and inconsistent.  Sometimes I get 27up and 5 down.  Other times I get 120 down and 27 up.  My iphone is about 15 feet from an rbs840.  Something is seriously wrong. ANY help would be great.

Thanks

[FURRYe38]

What is RBR8? RBR should be RBR###

What web browser are you using? Happens in other browsers? 

What FW version is loaded on the RBR and all RBS? 

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰

What channel configurations are currently set on the router?  

Try disabling the following and see:
Armor, IPv6, Smart Parental Controls or Circle, Traffic Meter.

Has a power off for 1 minute then back ON with the ISP modem and router and satellites been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

Has a factory reset and setup from scratch been performed since last FW update?

[Phyber]

Is the RBR8 even compatible with the satellites that you listed? I don't see the RBR8 listed on the compatibility list (routers and satellites).

[CrimpOn]

My vote is for a typo.  It is fortunate but frustrating that Netgear has customers in almost every county.  It can be quite some time before the Original Poster discovers a reply.

[Rikerrock]

I bought a three unit system RBR840 with two RBS840 sats from costco and added the two RBS750 that came with an older three system orbi mesh.  When I called tech years ago when I got the RBR840 they told me the two RBS750s would work.  They have and do show up as satellites.

[Rikerrock]

What is RBR8? RBR should be RBR###

Sorry RBR840

What web browser are you using? Happens in other browsers? 

Tried with two browsers and a hardware unit called FING

What FW version is loaded on the RBR and all RBS? 

  Model Name Device Name Current Firmware Version Status

Router	RBR840	Matrix0007	V4.6.14.5	No New Firmware Available
Satellite	RBS750	Green Room	V7.2.6.21	No New Firmware Available
Satellite	RBS750	Theater Room	V7.2.6.21	No New Firmware Available
Satellite	RBS840	Family Room	V4.6.14.5	No New Firmware Available
Satellite	RBS840	Master Bedroom	V4.6.14.5	No New Firmware Available

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

It's a frontier Fiber ONT;  Speed tested at that with a laptop is 500/500
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

What is the size of your home?

Sq Ft? Approx 3400

What is the distance between the router

Router is in the garage.  One sate RBR840 is in family room approx 35feet from the router in the main room we hang out in.  Then a RBR750 is about 35 feet from the router and 35feet from the family room one on the other side of the house; forms like a triangle.  They on second story about 35 feet from the family room there is another RBR840 and a RBR750 about 35 feet from that on other side house.  Nothing is directly above each other.  All are hard wired.

and satellite(s)

️? 30 feet or more is recommended in between RBR

and RBS

️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌

What channel configurations are currently set on the router?  

Wireless Settings (GENERAL)

Region	North America
2.4 GHz Channel	Auto (8)
2.4 GHz Wireless mode:	Up to 1147 Mbps
5 GHz Channel	36 + 40 + 44(P) + 48
5 GHz Wireless mode:	Up to 2402 Mbps

Region Selection
Region:

Advanced Wireless Settings (2.4 GHz b/g/n/ax)
Enable 20/40 MHz Coexistence
Enable WMM (Wi-Fi multimedia) settings (2.4 GHz b/g/n/ax)
CTS/RTS Threshold (1-2347):
Preamble Mode
Transmit Power Control

Advanced Wireless Settings (5 GHz 802.11a/n/ac/ax)
Enable WMM (Wi-Fi multimedia) settings (5 GHz a/n/ac/ax)
CTS/RTS Threshold (1-2347):
Preamble Mode

Transmit Power Control

Try disabling the following and see:
Armor, IPv6, Smart Parental Controls or Circle, Traffic Meter.

All have been disabled before.

Has a power off for 1 minute then back ON with the ISP modem and router and satellites been performed since last update?

Yes

Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

Has been done prior

Has a factory reset and setup from scratch been performed since last FW update?

No.  Waiting to have time so family does not kill me with it down too long.

Thank you.

[FURRYe38]

You need to downgrade the 750 series back to v.4 FW. V4 FW and v7 FW is not compaible between each other. 

I see NG has not released v7 FW for the 840 series to date either. 

Also for that size of home the router unit and maybe two RBS deployed should be enough. Having 4 RBS deployed may cause problems: https://youtu.be/UR0viMLISz4

Can you test with both RBS750s turned OFF for now?

If you think you need more then that, try reducing the power on the system on the RBRs web page from 100%  to 25%. Under Advanced Tab/Advanced Settings/Wireless Settings 

[Rikerrock]

Thanks. Will try what you said.

[Rikerrock]

I changed the firmware.  Things stayed the same.  I then lowered the power to 50 and it was also the same.

Weird thing is that at the router speed is 500/500 (what I pay for)  When I do a speed test on my hardwired pc I get like 385/95.  If I factory default the router, will restoring my settings after (got several port forwarding) just put it right back to prior to the default?

Thanks

[FURRYe38]

Can you test with both RBS750s turned OFF for now?

[Rikerrock]

I can do that.  However, I'm wondering if I just have too much crap on my network?  I have a 16 4k swann security system, an amcrest 8 channel hd security system, a few other cameras, two wifi thermostats, many tplink wifi outlets and switches, 12 wifi smoke detectors to a hub, a samsung smart things hub, 2 tv streamers, four wifi computers/laptops 6 wifi leak detectors to two hubs, probably some other crap I can't think of.  Wondering if upgrading to a

TP-Link Deco BE11000 Wi-Fi 7 Tri-Band Whole-Home Mesh Wi-Fi System, 3-pack would help ($400 at costco)?  Or a more powerful orbi?  Though less access points?  Just odd how the upload is way slower.  Side note, when I power cycled the router this morning, after it booted up I tested the speed on my desktop (wired) it was 500/500.  After a few minutes same test it dropped to 150/50.  Wifi was 200/100, but same thing, dropped. Right now, wired is 385/25.  Wifi is 23.5/10 and 15 feet away from an orbi.

Thanks for the help/info.

[FURRYe38]

Um, Ya, cameras will be the worst network hogs on the system. Especially 4K? Wow and you have 16 of them online all at the same time? Ya, this will be one that will drag down the bandwidth. I bet if you turned OFF all these cameras, you should see an improvement...

How many devices do you have online and connected in total with the system? 

[Rikerrock]

Some of these cameras are directly plugged into the swann. Some go through switches.  Total orbi router says 74.  The cameras are suppose to be only triggered when it detects movements.

[FURRYe38]

Is this Swann hub ethernet connected to the back of the RBR? 

Thats alot of devices. WIred and wireless. Best way to trouble shoot this would be to turn OFF all devices and go with a limited amount of devices as a test speeds. Can change the SSID name as another alternative to help you reduce wifi connected devices to help test. Once testing is over, put the SSID name back to what you had. 

Had this been working before the RBS750s updated to v7 FW? 

[Rikerrock]

I have yet to do a factory reset.  When I do, restoring backup data just put it back or should I redo each port forwarding etc?  This would be a pain.  The network seemed to have been running fine for some time, all with the firmware up to date and the 750 used, never noticed the speed issue.  Only recently am I noticing a drop in the speed.  Nothing new added for some time.  I have "fing" device that tells me stuff about the network and it's speed test on that unit says the same as the web based ones.  Most of the swann is out of that unit poe, like you said and maybe only 6 cams are ran via switches etc.  This all reminds me of how like my iphone starts to lag and get glitchy when it seems apple wants me to update to a newer phone.  Maybe I will try the deco from costco and compare.  Never really been that impressed with the gui and response of the orbi.  And maybe I'm not doing something right, but I can't access the orbi via wan.

Thank you so much for the help.  Really appreciated to everyone that has help with suggestions.

[CrimpOn]

---

@Rikerrock wrote:

Maybe I will try the deco from costco and compare.

---

Not a bad idea.  Costco has a very liberal return policy.  It appears that TP-Link has the same sort of Marketing Folk writing their product descriptions as Netgear.  ("Three Wi-Fi 7 Routers Cover Up to 7,600 Sq Ft with Seamless Wi-Fi Coverage")  The three units in that package cannot cover as much total area as the five you have now.  And, none of the Netgear satellites are compatible with the Deco.

[Rikerrock]

So I factory reset things, still no.  So I turned off both NVR (Swann 16 channel 4k unit and an amcrest nvr that can do some 4k but only has 8 cameras that are hd).  Speeds now are what they should be.  Turned on Swann unit, really no affect on the network.  Turned back on the amcrest, bam, bogged down; mostly the upload, and then at times the download.  Turned off the amcrest, back to the speed I should get.  So I turned down the bitrate on the amcrest from about 8,000 to 2000 and got rid of the substream.  With this, I'm good with it.  Not like it with it off, but manageable.  Weird that it would cause a 500/500 testing the speed to 25/15.  Curious on a newer orbi or tplink.  Would it be faster for things on my network or only the wifi?

Thanks to all that helped.

Don

[FURRYe38]

With all those cameras and there system running, Seems like this would effect other router MESH systems as well.