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Stardust1300's avatar
Stardust1300
Aspirant
Feb 26, 2025

RBR850 Router frequently displaying purple light and being uncontactable

In my house we have an RBR850 router and two RBS850 satellites. My PC is hooked up, via powerline adapters, directly to the router. Occasionally, like once a week or so, the router will go AWOL. I...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Feb 26, 2025

It is often helpful to know:

  • Which firmware version is running on the router and satellites. (Can be found in the upper right part of the web interface or on the Details page of the Orbi 'app'.
  • What specific ISP device connects the Orbi router to the internet.
  • Are you able to query the ISP device to determine if it has recorded any outages?

 

Stardust1300's avatar
Stardust1300
Aspirant
Feb 26, 2025

Update: It just happened again. That's twice in one day. This time I was able to contact the router but the internet connection kept switching between 'waiting' and 'not connected'.

Power cycling the device didn't actually fix it this time. Instead I went into the router settings and my internet settings and just hit apply without changing any settings and it seems to have fixed the problem.

The router is on Firmware Version V7.2.6.31_5.0.24 and the satellites are also on V7.2.6.31. I'm not sure what you mean by ISP device. The router connects directly into the NBN box which presumably connects to the NBN. Our ISP is Superloop which hasn't recorded any outages recently. And it wouldn't make sense that power cycling fixes that anyway.