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Forum Discussion
RBR850 - disappeared from Orbi app and Web interface gone
Until a couple of days ago my Orbi RBR850 was available in the Orbi iOS app, and I could login to the admin interface via www.orbilogin.com or 192.168.1.1. Now for some reason it has disappeared ...
You'll need to factory reset the RBR by pressing the Reset button for 15 seconds then release. Connect a wired PC to the back of the RBR and setup from scratch using a wired PC and web browser at HTTP and 192.168.1.1 or orbilogin.com and walk thru the setup wizard.
dckiwi wrote:
Until a couple of days ago my Orbi RBR850 was available in the Orbi iOS app, and I could login to the admin interface via www.orbilogin.com or 192.168.1.1.
Now for some reason it has disappeared from the app, and the web interface refuses connections. I even port scanned the internal interface (192.168.1.1) and the only open ports are 53/tcp and 5000/tcp. So the Web server isn't even listening for new connections.
I can ping 192.168.1.1, and the Wifi and Internet access are working fine. I just can't login to administer the router. Any ideas?
PS I tried power cycling it multiple times.
Factory reset did not address it on my 750. It only made matters worse. Even after the reset, the IP address of the router was pingable but not accessible, and all secured connections were blocked. App would connect to the orbi wifi directly but would not setup. And bitdefender went completely crazy.
Did you press the reset button for 15 seconds then release then connect 1 wired PC to the back of the RBR and use MS Edge, FireFox or Opera to walk thru the setup wizard?
rjward wrote:
Factory reset did not address it on my 750. It only made matters worse. Even after the reset, the IP address of the router was pingable but not accessible, and all secured connections were blocked. App would connect to the orbi wifi directly but would not setup. And bitdefender went completely crazy.
Yes. There have been multiple factory resets and direct connection attempts.
I have made some progress using an unprotected mac with safari, but it is still a bit of a wreck. The IP keeps telling me to use the app, which does not find the orbi even when successfully connected to the orbi wifi setup network. Using a PC/mac I'm redirected to ORBILOGIN.com/net , which is then not allowed. I'm trying to find the pages of alerts to post here where every single connection and anything requiring a certificate was being denied by the orbi. I replaced the orbi with my backup router as a workaround to at least give me a connection and to see if something more nefarious was afoot on my network.
I've narrowed it down to the Orbi.
So with the RBR disconnected from the ISP Modem/ONT, press the reset button for 15 seconds then release. With 1 wired PC and web browser, navigate to 192.168.1.1. If you see that your directed to use Orbi app. DO NOT. Scroll down to the bottom of this page and select "Dont' have a mobile device" link. This will continue the setup wizard in the browser. Walk thru the router. You can select manual setup or configure the orbi yourself. This should continue thru the wizard process. Be sure to write down any important information for safe keeping. Eventually you should land on the RBRs home page. At this point, connect the RBR back to the ISP modem/ONT.