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Forum Discussion
RBR850 - no access to interface
I have an RBR850 WiFi 6 with one satellite. I have a lot of smart home devices on the nework (over 80) As of a few days ago, I cannot access the router interface via iPhone app nor can I access ...
Ok, Seems like this is rash happening over past week or so...
Please try a factory reset at you first chance...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
This has firmware issue written all over it, its like the web server serving the admin pages/responses is crashing ..... full reset isnt going to do anything here tbh. Its flawed. May as others have done just send it back to Amazon. For the money paid for an RBK853 not being funny this isnt funny at all. It doesnt work.
In my case, the Orbi is connected to an Xfinity router set in bridge mode. The manufacturer is Technicolor and the model number is CGM4331COM.
Andy
Ok, I would try a reset.
I haven't seen this issue since v16 came out, though I'm on Sparklight and have a CAX80 in modem mode only. I do a reset after FW updated and setup from scratch. Mostly use Edge, IE11 and Opera browsers here.
It is possible there is a NG cloud service issue that the RBR is connected too. Saw another proble like this once before back in APR/MAR 2020. Was FW releated.
I would try the reset, if this fails, please reach out to NG support and file a support ticket. The more tickets are files, the more NG will begin to have a look in to this.
bikerapn wrote:In my case, the Orbi is connected to an Xfinity router set in bridge mode. The manufacturer is Technicolor and the model number is CGM4331COM.
Andy