Orbi WiFi 7 RBE973
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Re: RBR852 - App started showing an additional satellite??

KMDonlon
Luminary

Re: RBR852 - App started showing an additional satellite??

Finally solved the mystery satellite issue in my Orbi app. Had time to do a complete factory reset and set everything back up from scratch. I believe my back up config file imported something corrupt and caused the issue of the "satellite-2" showing that was never there.
Message 26 of 35
FURRYe38
Guru

Re: RBR852 - App started showing an additional satellite??

Glad the reset helped. Thanks for letting us know. I know with mine, I think I might have left one of my RBS ACs on line when I turned on my Orbi AX system. Removing it from the RBRs web page fixed the Orbi app for me. 

 

Enjoy. Smiley Wink

Message 27 of 35
KMDonlon
Luminary

Re: RBR852 - App started showing an additional satellite??

Each time I did I reset I would use my back up config file to avoid having to reset all my settings... This time I did it manually (pain in the a$#) but all seems well now 😀
Message 28 of 35
FURRYe38
Guru

Re: RBR852 - App started showing an additional satellite??

Make a NEW backup file. Ya, odd that something happend with yours even though you don't have an Orbi AC system. 

One reason why I recommend making new backup configurations to file at each FW release. Smiley Wink

Message 29 of 35
KMDonlon
Luminary

Re: RBR852 - App started showing an additional satellite??

That's what had me puzzled, the config file was from the most recent firmware. I deleted the old file and saved a fresh one from this last set up from scratch. Still, so far so good....
Message 30 of 35
FURRYe38
Guru

Re: RBR852 - App started showing an additional satellite??

What browser do you use to manage and save the config file? 

Message 31 of 35
KMDonlon
Luminary

Re: RBR852 - App started showing an additional satellite??

All done on my Android mobile using mobile Chrome.
Message 32 of 35
FURRYe38
Guru

Re: RBR852 - App started showing an additional satellite??

You may want to use a wire/wireless PC and a different brower. IE11, FireFox or Opera to save off backup configurations. Possible the mobile device and or Chrome could be introducing problems. 

Message 33 of 35
MB_Love
Apprentice

Re: RBR852 - App started showing an additional satellite??

I still show extra satellite showing. This is my first Orbi so I didn’t use a backup.
Message 34 of 35
FURRYe38
Guru

Re: RBR852 - App started showing an additional satellite??

Does it appear in the RBRs web page under connected devices? 

Message 35 of 35
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