RBR960 - Satellites showing up twice (wired and wireless)

[NegatedVoid]

I've got my wired backhaul setup w/ two satellites plugged in via a 2.5G unmanaged switch (Trendnet TEG-S350).

I've got RBR960 w/ two RBSE960 satellites. Firmware V6.0.3.85_3.1.15.

The satellites show up double on the Attached Devices page of the webUI - one for wired and one for wireless. I think it's causing some connectivity issues. The wireless part connects and disconnects (possible due to the poor connection the wireless must have). Notice the MAC addresses are 2 apart between each satellite's wired and wireless connection.

Do I need to disable wireless backhaul somewhere? Is there some problem with connecting via an unmanaged switch in-between the router and satellites?

[FURRYe38]

Did you first wirelessly sync the RBS to the RBR one at a time? 

How is the switch connected to the RBR? 

Should be like this seen here:

https://kb.netgear.com/000051205/What-is-Ethernet-backhaul-and-how-do-I-set-it-up-on-my-Orbi-WiFi-Sy... 📡

What CAT# LAN cable are you using? CAT6A STP is recommended on the 2.5Gb ports. 

[NegatedVoid]

Yeah, they've previously synced and worked fine. It also works fine with the satellites plugged in via the 1g ports, but obviously at reduced bandwidth
The switch is as pictured.
All the wiring is cat 6a and can hold a 10g connection fine with other equipment.

[FURRYe38]

Each of the MAC addresses are different. 

How many RBS do you have? 

What is the brand and model# of the switch in between the RBR and RBS? 

What browser are you using? Try MS Edge or FireFox or Opera?

[NegatedVoid]

I have one router (RBR) and two sattelites (RBS). The MAC addresses are different since they're different network interfaces (wireless vs wired), that's normal right? You can match them up since they're only 2 apart numerically on the same device.

I mentioned it in the first post, but the switch is Trendnet TEG-S350.

I fail to understand how browser could matter here, but I've gone and tried a few and the orbi web UI shows the same information.

[FURRYe38]

That's right, sorry about that. My bad. Let me take a look at that switch. 

Possible could be a switch issue that's not handling the data right. 

Do you happen to have a different switch that you can test with temporarily to see if there is any changes? 

I have mine connected however on a 1Gg line using NG GS108/105 currently. Both showed each on a wired line. No duplicates. 

[NegatedVoid]

It does seem to work fine with a 1GB switch that I have instead of the 2.5GB Trendnet TEG-S350.

I also found this post, which seems to detail the same issue: https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/RBRE960-Extra-Satellite-shows-up-whe...

Is there any information on how the Orbi devices find eachother? It's pretty strange to me that it's this sensitive to individual unmanaged switch models. I can try to talk to TRENDnet support but it's going to be pretty hard unless i know how this process works.

[FURRYe38]

Possible these TrendNet switches are causing some problems. 

I see on this switch, IEEE 802.3az. This is Green Ethernet. Seen odd problems historically with Orbi systems in the past. Not sure if this would be one cause or something else. Possible STP handling as well could be a factor. 

The one user mentioned using a Zyxel 2.5Gb switch and its working. 

After I got my NG XS505M in I tested it in a quick localized configuration a couple of weeks ago and it worked with the 9 series. I'm waiting to get a couple more 2.5Gb LAN switches as one of my RBS is connected behind two daisy chained switches in the basement. Don't ask. 😋

[NegatedVoid]

Oof. I see what you're saying about a history of problems with that specification. I wish netgear would fix it or document this requirement, buying a new switch is pretty wasteful. Most of the rest of my house runs on 10G - if i could put the RBR in AP mode and connect the sattelites on the WAN side it'd probably work but AFAIK it only looks for them on the LAN side.

[FURRYe38]

Ya documentation is sparse to say the least regarding switches and what works and doesn't. We've just gathered and collected info over the years from what works and what doesn't from experiences and what others have experienced as well.

Ya the RBS are looked at over the LAN side...

[ElZorro1]

I changed the TrendNet TEG-S350 for a Netgear MS108EUP and the ghost satellite disappeared.

[FURRYe38]

Thank you for letting us know what works for you. 

Enjoy. 

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@ElZorro1 wrote:

I changed the TrendNet TEG-S350 for a Netgear MS108EUP and the ghost satellite disappeared.

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