Orbi WiFi 7 RBE973
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RBRE960 Loses internet connection several times a day

Alexs1993
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RBRE960 Loses internet connection several times a day

So I have the black edition RBRE960 with 2 satellites. I'm not sure why but several times a day, the router loses connection to the internet. Happens several times a day. I k ow it's not our provider because I have a separate router from a different brand in another part of the house that's only used to connect my gaming consoles to the internet, and that router never goes offline, even when orbi does. What's weird is is I perform a reboot, nothing will connect to the orbis. Every single device will give me the error "cannot obtain it address" or just simply "failed to connect" but that's not the real issue, the real issue is why does it keep losing connection to the internet several times a day? Since I have so many smart home devices, I have them all connected to the iot signal. The rest on the normal signal. The only fix I found is unplugging the ethernet and plugging it back in after 30 seconds. No it's the ethernet cable because I've replaced that and the issue still happens. Firmware is up to date. This issue happens at random times a day. Conveniently it always seems to happen when no one is home and overnight. Not sure what to do.
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FURRYe38
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Re: RBRE960 Loses internet connection several times a day

Who is the ISP your with? 

Does the front LED turn RED or PINK when this happens? 

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

Is IPv6 enabled on the RBR and is native IPv6 supported by your ISP? 

 

How many RBS are deployed? 
What is the size of your home? Sq Ft?

 

How many devices in total do you have connected? 

 

Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/222...

 

Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.

 

Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

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