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Forum Discussion

SG2010's avatar
SG2010
Aspirant
Feb 08, 2023

RBS850 Missing Connected Device

I just upgraded my RBR50 to RBR850.  The setup was easy but in connected devices, I couldn't see any of the PC that's connected the my Satellite (RBS850).  It only happened to wired PCs only.  The PC...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Feb 08, 2023

Well crap.  I have not helped at all. Guess you have two options:

 

  • Pick at this scab until you get an answer. (search the forum for one term after another until a post comes up about 850 and ethernet devices not appearing, post more questions, Pay Gear Head to talk to you, etc.) or
  • Now that the PC's are in the LAN Reservation table, move on to Port Forwarding.
    My practice is to:
    • Confirm that the service responds to connections from the LAN first.
    • Confirm that the Windows Firewall will accept connections for that service from foreign networks
    • Check with Gibson Shields Up! that the ports appear to be open.
    • Debug with the actual Public IP address before setting up Dynamic DNS.

Good Luck

SG2010's avatar
SG2010
Aspirant
Feb 08, 2023

Thanks, you did help a lot already.  It's not blocking me from doing what I want to do but I do want to see the full list of what devices receive an IP from my router (i.e. right now there are gaps and luckily I know where those gaps belongs to, in case of suspicious activities).

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Feb 08, 2023

    Does "just upgraded" mean that some of your 90 days of "complimentary support" remain?

     

    • SG2010's avatar
      SG2010
      Aspirant
      Feb 08, 2023

      There's is a 90 day of complimentary support?  I just bought and install it today.  Could you share more info on that?  (i.e. any link that I can follow to ask in a different channel?)

      • CrimpOn's avatar
        CrimpOn
        Guru - Experienced User
        Feb 08, 2023
        SG2010 wrote:

        There's is a 90 day of complimentary support?  I just bought and install it today.  Could you share more info on that?  (i.e. any link that I can follow to ask in a different channel?)

        Oh yes.  Scoll down toward the bottom of this page to see the various support options:

        https://www.netgear.com/support/ 

         

        The first step is to register the product by logging into this page:

        https://my.netgear.com 

        and select "Register a new product."

         

        After doing so, go to the "Contact" page:

        https://my.netgear.com/support/contact.aspx 

         

        Select Get Support and then Open a Support Case.  I believe you have choices of phone, chat, and email. 

         

        Caveat: I cannot vouch for how good support is because my Orbi was almost two years old before I wanted to ask a question.