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RBS850 V4.6.3.16_2.0.51 WIFI disconnects
Struggling with a new RBR/S850 setup on V4.6.3.16_2.0.51. 2nd set of devices as I returned the 1st ones. The RBS is about 80+ feet, 2 exterior walls and 1 floor apart - hard wired to the RBR. Symptom...
Apple TV, 2 laptops, 1 samsung tv and 1 yamaha receiver.
NG Tech last night had me adjust strength from 25% to 50 and preamble to short. Also was going to escalate to Tier 3 now. Haven't had a drop but it's only been 30 minutes so far this am.
Side note, besides ping on cmd line, has anyone used a good home tool that will log the ping -t / failures without writing a powershell script?
Had you been using 25% transmit power all this time?
jffklly wrote:
Apple TV, 2 laptops, 1 samsung tv and 1 yamaha receiver.
NG Tech last night had me adjust strength from 25% to 50 and preamble to short. Also was going to escalate to Tier 3 now. Haven't had a drop but it's only been 30 minutes so far this am.
Side note, besides ping on cmd line, has anyone used a good home tool that will log the ping -t / failures without writing a powershell script?
No, started at 100%. 1st set the L2 support said drop it down. The satellite is in a 40x40 building, 14ft ceilings with a loft, no walls. most devices are within 40 line of site and signal was full at 25% on the devices. No noticed failures yet this am.
What what is distance between the RBR and RBS?
120 ft or so CAT6, directly wired to the RBR. through a floor, 2 exterior walls... so linear about 70 ft or so.
Ok.
See how running at 50% does for you. I have mine at 50% for a while now. Techincally you can try 100% aswell. Let see how it does for now.
- I’ve never had drops because of “extra coverage”. I have RBR850 and 3 satellites in 1200 sq ft house with 100% radio with no issues at all.
Two main things that can cause disconnections:
1. Bad Internet connection, or modem/gateway setup. Make sure you don’t have double NAT or multiple DHCP provisioning.
2. Bad devices connected to your nodes, mainly wired but also wireless devices can cause issues. Devices that have both Ethernet and wifi interfaces must be carefully handled (please check your Yamaha receiver). Some wireless devices that were connected to another system need to be factory reset before connecting to Orbi. Mesh audio devices (like Sonos) must have correct setup. Devices that have built in DHCP functionality must be correctly configured. Devices that have own wifi transmission must also be correctly configured. Still struggling with the same issue. Now using Firmware V4.6.7.13_2.1.9, and continut to lose the SSID broadcast from the satellite only. I have re-opened a ticket with NG and I can't even get them to reply. It was supposed to get back to Tier 3 but they are just ignoring it. Anyone have any suggestions on how to get help? And yes, powered and factory reset everything each time I've done the refresh or FW upgrade.
Is the RBS wireless or ethernet connected to the RBR?
What is the distance between the RBR and this RBS?
jffklly wrote:
Still struggling with the same issue. Now using Firmware V4.6.7.13_2.1.9, and continut to lose the SSID broadcast from the satellite only. I have re-opened a ticket with NG and I can't even get them to reply. It was supposed to get back to Tier 3 but they are just ignoring it. Anyone have any suggestions on how to get help? And yes, powered and factory reset everything each time I've done the refresh or FW upgrade.
Hardwired, probably about 80-90 feet, CAT6.
Just wondering do you have two RBS or just one? If two, does swapping the RBS with the other one, and putting out at the end of the ethernet cable experience same thing?
Hello NETGEAR Community!
FURRYe38 - Thanks fo bringing this to my attention!
jffklly - Let me take a look into your case and where it stands and ask that our support team reach out to you to continue troubleshooting. Since I am just coming into the issue, would you mind confirming what device you are using when you notice the SSID is no longer visible? Any other minor details you can provide may help us in trying to replicate this issue.
Kind Regards,
Christine
The one I see it on just as I am running continuous pings is a laptop. All the other devices in the area drop too, Alexa, light controls, heater controls, tablets.
jffklly ,
Great, this helps! Thanks for the information. Please allow me some time to get with our support team to determine next steps. Have you already been able to capture logs when this issue is happening and submitted them to our support team? If not, this could also be a great help in analysing what could be going on here.
Best,
Christine
I have in the first ticket. I can try and get some more tomorrow, it's hard to catch it but I have a lighter meeting day so maybe I can.
