Still struggling with the same issue. Now using Firmware V4.6.7.13_2.1.9, and continut to lose the SSID broadcast from the satellite only. I have re-opened a ticket with NG and I can't even get them to reply. It was supposed to get back to Tier 3 but they are just ignoring it. Anyone have any suggestions on how to get help? And yes, powered and factory reset everything each time I've done the refresh or FW upgrade.
Just wondering do you have two RBS or just one? If two, does swapping the RBS with the other one, and putting out at the end of the ethernet cable experience same thing?
@FURRYe38 - Thanks fo bringing this to my attention!
@jffklly - Let me take a look into your case and where it stands and ask that our support team reach out to you to continue troubleshooting. Since I am just coming into the issue, would you mind confirming what device you are using when you notice the SSID is no longer visible? Any other minor details you can provide may help us in trying to replicate this issue.
The one I see it on just as I am running continuous pings is a laptop. All the other devices in the area drop too, Alexa, light controls, heater controls, tablets.
Great, this helps! Thanks for the information. Please allow me some time to get with our support team to determine next steps. Have you already been able to capture logs when this issue is happening and submitted them to our support team? If not, this could also be a great help in analysing what could be going on here.
