Satellite won't connect

The router and satellite distance are about 25 feet from each other"< This maybe too close.  30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

You may need to factory reset the system and power the system OFF as well. 

https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150287/highlight/true#M21560

https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150391/highlight/true#M21575

https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150417/highlight/true#M21579

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jrk2017 wrote:

Hello, 

 

Last night I noticed my wifi was very slow because one of my satellites kept disconnecting and causing a bad backhaul, so I decided to reset and re-sync everything. It seemed to fix the issue but I woke up this morning to that same satellite now offline. I've tried resetting everything and syncing it all back together, but it still remains offline when I look at orbi app or even through the setting online. I even tried to connect it through a wired connection but that doesn't work either. Any suggestions? 

 

My current set up is:

Router:RBR850

2 RBS850 Satellites:

Current modem is the cm1100 with a brand new coax cable.

Firmware version:V4.6.3.16_2.0.51

House sqft: 5,000ft 

The router and satellite distance are about 25 feet from each other. 

2.4ghz channel is set at 11, 5ghz is on 48

wifi neighbors 6

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