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nb_dale's avatar
nb_dale
Aspirant
Aug 18, 2022
Solved

Satellites not visible after firmware update

History:  my system consist of CBR750 and two satellites RBS750.  The system for the most part has been working fine except for the last few months I have been having some problems with the satellite...
nb_dale's avatar
nb_dale
Aspirant
Aug 18, 2022

I don’t know how to get into the RBS web page.  Also her reasons I know not, one of my satellites has come up in the app and says it is not synced. I went to the firmware update page hoping it would be there but it’s not.

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Aug 19, 2022

If you can't get to the RBS web page and the RBS will not connect using a ethernet cable to the back of the CBR, I would probably use the TFTP method to get the FW downgraded. 

 

https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
Need to press the reset button for 30 seconds then release, then it send to PUT the command and upload the FW. 
Make sure you enable tftp: https://www.thewindowsclub.com/enable-tftp-windows-10
Video walk through using a tftp client. Use the built in one for windows 10 though. the video is more of an example of how its done:
https://www.youtube.com/watch?v=R9DLrLQrpaw
I had a problem on a Windows 10 PC where this didn't work to use TFTP, so I switched to a Windows 7 PC and the TFTP worked.
Mac TFTP: https://www.petenetlive.com/KB/Article/0001247
Try nmrpflash:
https://github.com/jclehner/nmrpflash

 

Might ask the user in the Reddit thread if you need additional help and information. 

Hoping you can get the RBS reconnected.

  • nb_dale's avatar
    nb_dale
    Aspirant
    Aug 21, 2022

    I did try your recommendation, but it seemed to be above my pay grade. :-). After doing a little bit more research I was able to downgrade both of my satellites and have them show up on the app. I did this by the following:

     

    History:  my system consists of:

    CBR750 Firmware Version V4.6.5.8_2.0.54

    Two satellites RBS750.  Firmware Version : V4.6.5.14

     

    I was able to downgrade my two satellites by doing the following:

    • reset the satellites back to default
    • connected my desktop computer directly into the CBR 750 (cable)
    • connected the satellite directly into CBR 750 (cable)
    • one at a time add that the satellite to the CBR 750 looking for the blue light
    • after adding the second satellite (both had to blue light) neither satellite was showing in the ORBI app.
    • Important: because both satellite said they were connected (bluelight), and although not showing in the app.  I left them alone overnight.  The next day they were still not showing in the app but were listed under attached devices with an IP address.
    • Using the satellites IP address.  I was able to get into the satellites app and downgrade each satellite.
    • After doing this they showed up in the router app.
    • After checking all my settings.  I did a backup of the configuration file

    Question: am I now on all of the right firmware for my devices. Is there a more current firmware for my satellites? If there is should I downgrade my CBR 750 and then upgrade the two satellites, first. I am somewhat fearful that the system may upgrade the satellites all by itself, putting me back to where I started with this request.


    I do for the most part believe if it ain't broken don't fix it, it seems from reading the different things on Netgear community that the firmware sometimes updates all by itself, and it seems from what I have read that the satellites need to be updated prior to the router.

    Thank you for your help. Any suggestions would be appreciated.
    Dale