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Forum Discussion
Solid Magenta Light on RBR850 with no Internet
Hey, everyone I am losing internet, and then I am finding a solid magenta light on my router only, no light on the satellite. I have the RBR850 (Orbi WIFI 6 with one satellite). My modem appears ...
You may need to factory reset the system and power the system OFF as well.
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150287/highlight/true#M21560
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150391/highlight/true#M21575
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150417/highlight/true#M21579
Power OFF the modem/ONT and RBR and RBS units. Pull the power adapters for a good minute or more.
r1ps wrote:
I have an RBR850 with goggle fiber plugged directly into the modem. And mine started doing this out of the blue as well, i will loose internet and will have to unplug and replug the router back in. The google fiber jack is showing a blue light the whole time.
I'm having the same problem. Has anyone got this working?
I did notice that my satellite firmware is a version back (4.6.3.9) and will not update. I tried manually updating the satellite, but either I'm doing something wrong or the satellite is having issues.
Any potential fix besides a full reset?
How are you trying to update FW on the RBS?
Try this with a wired PC and web browser connected to the RBS web page.
mbarylski wrote:
I'm having the same problem. Has anyone got this working?
I did notice that my satellite firmware is a version back (4.6.3.9) and will not update. I tried manually updating the satellite, but either I'm doing something wrong or the satellite is having issues.
Any potential fix besides a full reset?
Thank you for the info. Interestingly, I just checked the firmware and now it's up to date. Not sure how that happened, but we'll see if it fixes the "solid magenta" issue. it's been happening every day so I should know soon.
I recommend you power OFF the RBR and RBS for 1 full minute or more, then back ON with the RBR first then RBS.
mbarylski wrote:
Thank you for the info. Interestingly, I just checked the firmware and now it's up to date. Not sure how that happened, but we'll see if it fixes the "solid magenta" issue. it's been happening every day so I should know soon.
- Thanks for the tip. It just froze up again so I'm shutting it down. If this doesn't work it'll be time for a reset.
Be sure to power OFF the modem as well.