Orbi WiFi 7 RBE973
Reply

Spotify intermittent drops

skeelo
Luminary

Spotify intermittent drops

Running an Orbi RBR852 with an extra satellite.  From time to time Spotify with drop the connection on my TV after installing.  I did not have this issue when running my ISPs router (2.4 and 5 disabled now) and do not have this issue when running other web services (e.g., Netflix, Disney+).  I have CenturyLink fiber and test at 930 or so up/ down at the Orbi and 350-450 wirelessly on my Mac and iPhone.

 

The TV looks to be connected to the 5ghz signal on the RBR and there is an RBS on the upper level also.  I was originally thinking the TV was switching between the RBR and RBS but accoring to the app that is not the case. 

 

I ran a Wifi scan on my Mac and changed 2.4 to channel 11 and 5 to channel 36 per its recommendation.

 

Anyone else having this issue?

Message 1 of 13

Accepted Solutions
skeelo
Luminary

Re: Spotify intermittent drops

Ended up hard wiring the TV.
Would be great if you could break out the 2.4 and 5ghz frequencies if you wanted to or force a device to a specific frequency.

There is already a toggle to turn internet on and off at the device level. Seems like adding a toggle or option for 2.4, 5, or both at a device level should be doable.

View solution in original post

Message 12 of 13

All Replies
plemans
Guru

Re: Spotify intermittent drops

disabling the wifi doesn't disable the routing features of a router. if you're running a centurylink modem/router and the netgear you'd be in a double nat. 

https://kb.netgear.com/30186/What-is-Double-NAT

here's an article on fixing that.

https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT

Message 2 of 13
FURRYe38
Guru

Re: Spotify intermittent drops

What Firmware version is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

 

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

 

Try disabling the following and see:
A IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

 

Be sure that CTS and RTS values are changed to 2347 under Advanced Tab/Advanced Settings/Wireless Settings


@skeelo wrote:

Running an Orbi RBR852 with an extra satellite.  From time to time Spotify with drop the connection on my TV after installing.  I did not have this issue when running my ISPs router (2.4 and 5 disabled now) and do not have this issue when running other web services (e.g., Netflix, Disney+).  I have CenturyLink fiber and test at 930 or so up/ down at the Orbi and 350-450 wirelessly on my Mac and iPhone.

 

The TV looks to be connected to the 5ghz signal on the RBR and there is an RBS on the upper level also.  I was originally thinking the TV was switching between the RBR and RBS but accoring to the app that is not the case. 

 

I ran a Wifi scan on my Mac and changed 2.4 to channel 11 and 5 to channel 36 per its recommendation.

 

Anyone else having this issue?


 

Message 3 of 13
skeelo
Luminary

Re: Spotify intermittent drops

Firmware: V3.2.10.11_1.2.12

ISP Modem: Zyxel C3000Z

Home sq ft: ~6,500

Distance to satellites: ~35 ft to RBS upper level; ~25 ft to RBS lower level; RBR on main level

Channels: 2.4ghz - 11; 5ghz - 36 (based on a Wifi scan using my Mac utility)

3-4 Wifi neighbors, however, the closet house is ~50-75 ft away

 

I see a checkbox to enable 20/40mhz coexistence but not one to default to 40mhz only unless by unchecking the checkbox it defaults to 40mhz.  

 

Preamble is set to automatic, assume it should be fixed at short for both 2.4 and 5ghz?

 

RTS/ CTS set to 500.  I tried 2347 previously and the wireless speed dropped significantly.

 

 


@FURRYe38 wrote:

What Firmware version is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

 

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

 

Try disabling the following and see:
A IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

 

Be sure that CTS and RTS values are changed to 2347 under Advanced Tab/Advanced Settings/Wireless Settings


@skeelo wrote:

Running an Orbi RBR852 with an extra satellite.  From time to time Spotify with drop the connection on my TV after installing.  I did not have this issue when running my ISPs router (2.4 and 5 disabled now) and do not have this issue when running other web services (e.g., Netflix, Disney+).  I have CenturyLink fiber and test at 930 or so up/ down at the Orbi and 350-450 wirelessly on my Mac and iPhone.

 

The TV looks to be connected to the 5ghz signal on the RBR and there is an RBS on the upper level also.  I was originally thinking the TV was switching between the RBR and RBS but accoring to the app that is not the case. 

 

I ran a Wifi scan on my Mac and changed 2.4 to channel 11 and 5 to channel 36 per its recommendation.

 

Anyone else having this issue?


 


 

Message 4 of 13
FURRYe38
Guru

Re: Spotify intermittent drops

What mode is the modem working in? Modem only or router mode. That modem has a built in router and wifi. Just disabling the radios on the modem won't help with NAT issues. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop 

 

Also if your other apps and services are working and only Spotify isn't, possible app issue here or something with the TV isn't working right.

 


@skeelo wrote:

Running an Orbi RBR852 with an extra satellite.  From time to time Spotify with drop the connection on my TV after installing.  I did not have this issue when running my ISPs router (2.4 and 5 disabled now) and do not have this issue when running other web services (e.g., Netflix, Disney+).  I have CenturyLink fiber and test at 930 or so up/ down at the Orbi and 350-450 wirelessly on my Mac and iPhone.

 

The TV looks to be connected to the 5ghz signal on the RBR and there is an RBS on the upper level also.  I was originally thinking the TV was switching between the RBR and RBS but accoring to the app that is not the case. 

 

I ran a Wifi scan on my Mac and changed 2.4 to channel 11 and 5 to channel 36 per its recommendation.

 

Anyone else having this issue?


 

 

Message 5 of 13
skeelo
Luminary

Re: Spotify intermittent drops

Thanks for the suggestions.  I can set the modem to transparent bridge but going to try the DMZ/ Exposed host route first as it's easiest and I do not have to deal with CenturyLink tech support on a Sunday...

 

Thought the issue could be with Spotify,however, when hooked up to the CenturyLink modem/ router WIFI I do not have this issue.  I assume it has something to do with the RBR/ RBS, device switching between points, switching between 2.4 and 5 ghz, and perhaps how much the Spotify service buffers.

Message 6 of 13
FURRYe38
Guru

Re: Spotify intermittent drops

Possible behavior with the service...

Try AP mode on the Orbi AX as well. 

Message 7 of 13
kildare
Luminary

Re: Spotify intermittent drops

@skeelo wrote:

 

 

RTS/ CTS set to 500.  I tried 2347 previously and the wireless speed dropped significantly.

 

 


If the speed at 2347 is significant lower than at 500 this might mean that you have a lot of wireless interference and transmission errors...

 

Message 8 of 13
skeelo
Luminary

Re: Spotify intermittent drops

This is a band steering issue with the Orbi. If I set the TV WiFi to the 2.4 or 5ghz signals on the CenturyLink router the network does not drop, however, when it is set to the Orbi WiFi it drops the signal from 2.4 and will picks back up on 5ghz or vice versa.

Is there a way to shut off band steering at a device level? I understand the device picks the signal but believe naming the 2.4 and 5ghz signals the same in the Orbi is creating an issue.
Message 9 of 13
kildare
Luminary

Re: Spotify intermittent drops

If your TV doesn't allow you to specifiy the wireless band to search for networks (as it generally happens), on the Orbi you have only the possibility to decrease the 2.4 GHz wireless power level to a minimum, hoping that consequently the TV will always prefer the 5 GHz band.

Message 10 of 13
FURRYe38
Guru

Re: Spotify intermittent drops

Lower power of the radios Under Advanced Tab/Advanced Settings/Wireless Settings.

It's mostly up to the TV to pick and choose which freqency the TV connects too. The reason the TV didn't change frequencies on your prior wifi router is probably due to that router didn't support smart connect or use a signle SSID name for both of it's radios, ssids were probably separated. 


@skeelo wrote:
This is a band steering issue with the Orbi. If I set the TV WiFi to the 2.4 or 5ghz signals on the CenturyLink router the network does not drop, however, when it is set to the Orbi WiFi it drops the signal from 2.4 and will picks back up on 5ghz or vice versa.

Is there a way to shut off band steering at a device level? I understand the device picks the signal but believe naming the 2.4 and 5ghz signals the same in the Orbi is creating an issue.

 

Message 11 of 13
skeelo
Luminary

Re: Spotify intermittent drops

Ended up hard wiring the TV.
Would be great if you could break out the 2.4 and 5ghz frequencies if you wanted to or force a device to a specific frequency.

There is already a toggle to turn internet on and off at the device level. Seems like adding a toggle or option for 2.4, 5, or both at a device level should be doable.
Message 12 of 13
FURRYe38
Guru

Re: Spotify intermittent drops

People been asking for that since Orbi AC. NG doesn't want to give in for unknown reasons. There maybe good reasons as well. Bring another level of problems to the system if that would happen. I do wish they would give the feature to disable the SSID broadcast to Orbi AX like they did with Orbi AC. That really help get users 2.4Ghz devices connected better with the Orbi system.

 

Glad wire connection worked as it should. Please mark you thread as solved so others will know.


Enjoy. 

Message 13 of 13
Top Contributors
Discussion stats
  • 12 replies
  • 2073 views
  • 2 kudos
  • 4 in conversation
Announcements

Orbi WiFi 7