Status/Firmware Upd shows 1 Satellite - but there are 2 connected

[z8]

I have a RBK853 system (two satellites). One is wired, one is wireless.

On the main page it says I have one satellite (the wireless one) and when I try and check for new FW it only shows one, but on the devices page I can see both satellites. How do I get the main router to properly recognise the other (wired) satellite?

Using V4.6.3.16_2.0.51 and the router is in AP mode.

[z8 · Accepted solution]

That didn't help, but thanks for the suggestion - it made sense to test that.

In the end (in desparation) I factory reset the whole thing - satellites, main router, the lot.

And now it works.

[z8]

[z8]

This only happens when it's wired. 

If I disconnect the hard wire and connect it wirelessly, then there's no problem at all and it shows two devices.

[FURRYe38]

Is the wired RBS directly connected to the back of the RBR or is there a LAN swtich in between the RBR and RBS? 

[z8]

There's a switch - but there always has been.

I switched the main device from Router to Access Point, and this has occured ever since.

[FURRYe38]

What is the brand and model# of this switch? 

[z8]

The satellite works .. it's just not detected on -some- of the screens of the main router.

It is on the devices page, though. 

[z8]

The switch is a Netgear GS308

[FURRYe38]

What do you see if you remove this switch from the mix and a quck test? Directly connect the RBS to the back of the RBR? 

[z8 · Accepted solution]

That didn't help, but thanks for the suggestion - it made sense to test that.

In the end (in desparation) I factory reset the whole thing - satellites, main router, the lot.

And now it works.

[FURRYe38]

Glad the reset worked, was going to be my next suggestion. 

Please mark your thread as solved so others will know. 
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy.