Orbi WiFi 7 RBE973
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Re: Status/Firmware Upd shows 1 Satellite - but there are 2 connected

z8
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Status/Firmware Upd shows 1 Satellite - but there are 2 connected

I have a RBK853 system (two satellites). One is wired, one is wireless.

 

On the main page it says I have one satellite (the wireless one) and when I try and check for new FW it only shows one, but on the devices page I can see both satellites. How do I get the main router to properly recognise the other (wired) satellite?

 

Using V4.6.3.16_2.0.51 and the router is in AP mode.

 

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z8
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Guide

Re: Status/Firmware Upd shows 1 Satellite - but there are 2 connected

That didn't help, but thanks for the suggestion - it made sense to test that.

 

In the end (in desparation) I factory reset the whole thing - satellites, main router, the lot.

And now it works.

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Message 10 of 11

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z8
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Guide

Re: Status/Firmware Upd shows 1 Satellite - but there are 2 connected

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Message 2 of 11
z8
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Re: Status/Firmware Upd shows 1 Satellite - but there are 2 connected

This only happens when it's wired. 

If I disconnect the hard wire and connect it wirelessly, then there's no problem at all and it shows two devices.

Message 3 of 11
FURRYe38
Guru

Re: Status/Firmware Upd shows 1 Satellite - but there are 2 connected

Is the wired RBS directly connected to the back of the RBR or is there a LAN swtich in between the RBR and RBS? 

Message 4 of 11
z8
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Re: Status/Firmware Upd shows 1 Satellite - but there are 2 connected

There's a switch - but there always has been.

 

I switched the main device from Router to Access Point, and this has occured ever since.

 

Message 5 of 11
FURRYe38
Guru

Re: Status/Firmware Upd shows 1 Satellite - but there are 2 connected

What is the brand and model# of this switch? 

Message 6 of 11
z8
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Re: Status/Firmware Upd shows 1 Satellite - but there are 2 connected

The satellite works .. it's just not detected on -some- of the screens of the main router.

It is on the devices page, though. 

Message 7 of 11
z8
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Guide

Re: Status/Firmware Upd shows 1 Satellite - but there are 2 connected

The switch is a Netgear GS308

 

Message 8 of 11
FURRYe38
Guru

Re: Status/Firmware Upd shows 1 Satellite - but there are 2 connected

What do you see if you remove this switch from the mix and a quck test? Directly connect the RBS to the back of the RBR? 

Message 9 of 11
z8
Guide
Guide

Re: Status/Firmware Upd shows 1 Satellite - but there are 2 connected

That didn't help, but thanks for the suggestion - it made sense to test that.

 

In the end (in desparation) I factory reset the whole thing - satellites, main router, the lot.

And now it works.

Message 10 of 11
FURRYe38
Guru

Re: Status/Firmware Upd shows 1 Satellite - but there are 2 connected

Glad the reset worked, was going to be my next suggestion. 

Please mark your thread as solved so others will know. 
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy.

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