Support Scam - Netgear RBR750 Mesh Router Security Program

[WW5781]

I just spent an hour on the phone with what I believe was a scam.  For my RBR750 Orbi Mesh system I can't access Orbilogin or 192.168.1.1 and while on the Netgear site, what I thought was agent offered to get me technical support.  I agreed and he called, accessed my computer through On-Demand-Assist 2.2.0 and the bottom line is he wanted $599.99 for a Netgear router security program to eliminate a conflicted IP address.  Has anyone else experienced this?

[CrimpOn · Accepted solution]

Definitely not Netgear.  After a product's 90 days of 'complimentary support' (ha) have expired, Netgear offers a variety of paid services through a subsidiary called Gear Head (get the pun?)

https://www.netgear.com/support/ 

Scroll down to "Premium Support" for options.

[CrimpOn · Accepted solution]

Definitely not Netgear.  After a product's 90 days of 'complimentary support' (ha) have expired, Netgear offers a variety of paid services through a subsidiary called Gear Head (get the pun?)

https://www.netgear.com/support/ 

Scroll down to "Premium Support" for options.

[WW5781]

Thanks, that's what I thought!