All; I currently have a RBR850 with three satelittes and an Arris S33 router (about a year old). Xfinity have replaced the line and still around 3-4 times a day my internet connection drops (both in wifi or wired to one of the satelittes). Question I have is I have a spare RBR40 - can that be swapped out for the RBR850 to see if that is the issue - is it essentially creating a new Mesh network and have to re-pair all the satelittes to it too?
Does front LED on the RBR850 turn PINK when this happens?
Does this happen with the RBS turned OFF?
What Firmware version is currently loaded? What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
What channel configurations are currently set on the router?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update? Be sure to restart your network in this sequence: Turn off and unplug modem. Turn off router and computers. Plug in and turn on modem. Wait 2 minutes for it to connect. Turn on the router and wait 2 minutes for it to connect. Turn on computers and rest of network.
Does the top ring on the RBR850 turn PINK when this happens? Not that I have seen; its two floors away however.
Does this happen with the RBS turned OFF? No all of my satelites are on.
What Firmware version is currently loaded? #sv4.6.14.3_2.3.12 What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Arris S33 DOCSIS 3.1 Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. Yep
What is the size of your home? Sq Ft? s2800 sq ft What is the distance between the router and📡satellite(s)? 30 feet or more is recommended in between RBR📡and RBS🛰️ to begin with depending upon building materials when wirelessly connected. 40-50 sq ft
What channel configurations are currently set on the router? Not sure how to check
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update? Yep Be sure to restart your network in this sequence: Turn off and unplug modem. Turn off router and computers. Plug in and turn on modem. Wait 2 minutes for it to connect. Turn on the router and wait 2 minutes for it to connect. Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update? no given the effort and worried i am not sure if its the Arris or Orbi system
Does the front LED on the RBR850 turn PINK when this happens? Not that I have seen; its two floors away however.
Does this happen with the RBS turned OFF? No all of my satelites are on.
Turn OFF the RBS and see if this happens with only the RBR online.
What Firmware version is currently loaded? #sv4.6.14.3_2.3.12
This version is not valid for a RBR50 or 40 series RBR. Please confirm the FW version or the RBR model#.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Arris S33 DOCSIS 3.1 Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. Yep
What is the size of your home? Sq Ft? s2800 sq ft
For this size of home, a RBR and just one RBS is only needed.
What is the distance between the router and📡satellite(s)? 30 feet or more is recommended in between RBR📡and RBS🛰️ to begin with depending upon building materials when wirelessly connected. 40-50 sq ft
What channel configurations are currently set on the router? Not sure how to check
Look at the RBRs web page under Basic Tab/Wireless settings.
What channels are you using?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update? Yep Be sure to restart your network in this sequence: Turn off and unplug modem. Turn off router and computers. Plug in and turn on modem. Wait 2 minutes for it to connect. Turn on the router and wait 2 minutes for it to connect. Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update? no given the effort and worried i am not sure if its the Arris or Orbi system
Thank you for verifying the model of the Orbi in question is the RBR850. If you are using RBS850's in your mesh system an RBR40 will not work with those satellites because Orbi AC and Orbi AX mesh systems are not compatible. Please consider turning off the Wi-Fi on your Arris S33 DOCSIS 3.1 then put your RBR850 in access point mode. This configuration will enable you to use the wireless signal of the RBR850 and will greatly reduce the chance of network configuration conflicts. Please note that there are some features that will be disabled on your RBR850 when in access point mode.
Please visit the link below for instructions on how to put your RBR850 in access point mode:
All; a quick update. So i have had my main router replaced with a new Xfinity Xfi and the cable drop into the house changed; checked all the connections and this is still happening. It just happened and checked speed on the Xfi (via Xfinity app) and was getting 1.4Gb down and 50Mb up; however the RBR850 was pink. Do I need a new RBR850 - or would you all recommend a different approach.
