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Forum Discussion
The RBRE960
Pretty amazing to think that there are dozens of posts on this community site of people having the same issue. The only reliable solution to getting these devices reconnected is to turn everything of...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Is the cable UTP or STP? STP is recommended here.
For this size of home, having 3 RBS is too much. Would be causing too much wifi signal saturation and signal over lap. Please turn OFF all but 1 RBS for now. I would even try 50% power on the RBR.
What channels are you using?
Lets disable Armor for now.
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200. <I use this configuration here and have not seen any DHCP issues here.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-System
After the FR and setup from scratch using a PC and web browser, don't enable Armor. Leave it for now.
Enable SIP ALG as well under the WAN setup tab.
Possible that if any of this can't help resolve this, the system could be faulty from the beginning and needs to be RMAd. Lets see if some troubleshooting first will narrow things down.
Something odd there. As I mentioned, we have a similar setup other than the Nighthawk modem. I can power all of it down and have everything back online within 5 or so minutes. When we get a power outage, it all comes back quickly. I only have UPS on the XFi, RBR, and Switch - the Sats are just plugged into the wall.
I'd do all of the above - if you back up your settings, a full reset usually goes easily. After that - yes, start with just the RBR. How quickly will it finish booting up after a restart of the modem and RBR? The modem should come up in 2-3 minutes and the RBR should then come up within a few minutes and devices should start connecting. You can filter the log file to see those DHCP connections being completed and could be worth a look to see what's going on. If all that works well - I'd let it run like that for a day if you can to see how it behaves - then try adding one Sat and go from there. The system should perform well enough with just the RBR even if some connections of more distant devices are weak and slow.
It is hard to imagine what is causing the issue you see. I don't know if there could be other interference in the bands you are using or what. It is not typical and I'm on my 3rd Orbi system over the years and have never seen that happen. I have run the system with wired and wireless backhaul, and both work well. If you have access to a channel scanning app, that may be worth a look to make sure you have the clearest channels set. On the PC, I use WiFi Commander and WiFi Analyzer - both free. That said, I see my neighbor's nets show up in the scans and even if we are on the same or near channels, it has never been an actual issue as far I can tell.
Try the reset and the RBR standalone and see how that goes.