Orbi WiFi 7 RBE973
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Re: Unable to add satellites (RBS750) after updating to 4.6.9.11

zerolab
Guide

Unable to add satellites (RBS750) after updating to 4.6.9.11

Yesterday I made the terrible mistake of updating my satellites to the latest firmware.Since then they all stopped working and showing up in the Orbi connected devices. I have since then removed them, and followed several steps suggested in this forum to configure them again but with no luck. The only think I have not done, and I am reluctant to do so as I am not sure it will fix anything, is to reset the modem. 

The modem/router CBR750 has the latest firmware.

Message 1 of 8

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FURRYe38
Guru

Re: Unable to add satellites (RBS750) after updating to 4.6.9.11

Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡

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Message 8 of 8

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zerolab
Guide

Re: Unable to add satellites (RBS750) after updating to 4.6.9.11

I have one of the satellites next to the modem, when I hard rest it (press pin on back until blinking amber) the satellite reboots and the light goes from blinking white from steady blue. Which I guess is good. But then when I try to sync manually or via the wizard setup never really works 😞

Message 2 of 8
zerolab
Guide

Re: Unable to add satellites (RBS750) after updating to 4.6.9.11

On the satellite I was still able to connect I downgraded the firmware back to V4.6.5.14 and was able to get it to work again. 

Any pointers how to downgrade the other satellites, I wouldn't know how to connect over http.

Message 3 of 8
FURRYe38
Guru

Re: Unable to add satellites (RBS750) after updating to 4.6.9.11

Try ethernet connected to the RBR? 

Ya, you can't use that version of FW. Only use what is on NG download page for the CBK750 series system for the RBS that comes with the CBR.

Message 4 of 8
zerolab
Guide

Re: Unable to add satellites (RBS750) after updating to 4.6.9.11

The version of the fw is on the rbs750 webpage where I also download the downgrade. The satellite upgrades no issues if there was compatibility would of been good to know...I can try with Ethernet connection do you recommend directly to a laptop or to a switch, any idea what ip it might assign....
Message 5 of 8
FURRYe38
Guru

Re: Unable to add satellites (RBS750) after updating to 4.6.9.11

Since you have the CBK752 system, please use the CBKs web page for the CBR AND RBS that comes with the CBR for any FW updates for the CBR or RBS:

https://www.netgear.com/support/product/cbk752.aspx#download


These are closely tied to each other in FW development versions and using the main RBS web page FW files will not work. 

Message 6 of 8
zerolab
Guide

Re: Unable to add satellites (RBS750) after updating to 4.6.9.11

Lesson learned...to fix it seems I have to tftp to the satellite once connected over Ethernet and upload the right fw
Message 7 of 8
FURRYe38
Guru

Re: Unable to add satellites (RBS750) after updating to 4.6.9.11

Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡

Message 8 of 8
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