Re: Upload speed stuck after FFTP upgrade Orbi RBK753

Dazza762 · ‎2022-01-06

I recently upgraded my BT Full Fibre line from 500Mb to the 900Mb option. This is meant to include an increase in upload speeds but whilst my downlaod speeds have increased to expected levels, my upload speeds are still the same as I had before. I've contacted BT who can't help much as I'm not using their router but they advised that this often happens and they need to push an update to the router. They can't do this as I'm not using their router.

I've tried rebooting the Orbi router but it makes no difference. Thought I'd put a post on here in case anyone had any ideas.

Cheers

Daz

plemans · ‎2022-01-06

What speeds are you actually getting on the router?

How are you testing the upload speeds?

Are you testing wired/wireless?

What device are you testing on?

What site/app are you testing with?

Dazza762 · ‎2022-01-06

@plemans wrote:
What speeds are you actually getting on the router? 886 Mbps down, 70Mbps Up (should be getting 110Mbps up)
How are you testing the upload speeds? Various methods. Via the router admin page (ookla), Google speed tests. ISP speed tests
Are you testing wired/wireless? Both. Similar results.
What device are you testing on? Mac (wired), Iphone 12 Pro (wireless)
What site/app are you testing with? Ookla app and the websites mentioned above.

Thanks for responding. Answer above.

plemans · ‎2022-01-06

I could be a retained QoS setting.
have you tried a simple factory reset?
Does it get full speed connected to the ONT/gateway?

What ont/gateway are you connecting to?

Dazza762 · ‎2022-01-06

@plemans wrote:
I could be a retained QoS setting.
have you tried a simple factory reset?
Does it get full speed connected to the ONT/gateway?
What ont/gateway are you connecting to?

Haven't done a factory reset yet as I was hoping I wouldn't have to.

Unsure if the ONT is getting the full expected speeds. I'll need to plug a device directly into it for that which I've not done yet.

Using an Opening reach fibre ONT.

plemans · ‎2022-01-06

I would start with directly testing the ONT. We could troubleshoot all day just to find out its the ont so its always good to start at step 1

Dazza762 · ‎2022-01-06

Sounds logical. I'll try it after work and get back to you. Thanks.

@plemans wrote:
I would start with directly testing the ONT. We could troubleshoot all day just to find out its the ont so its always good to start at step 1

Dazza762 · ‎2022-01-06

So I've tried directly connecting the ONT and incredibly, I'm getting far lower speeds both up and down than I was getting from the router connected to the ONT! Think I'm just going to have to temporarliy connect the ISP router to the ONT, call them to get them to sort then reconnect the Orbi and hope for the best.

FURRYe38 · ‎2022-01-07

FYI:

https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR750-RBS750-Firmware-Version-v...

Dazza762 · ‎2022-01-08

@FURRYe38 wrote:
FYI:
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR750-RBS750-Firmware-Version-v...

I'm already on the latest firmware @FURRYe38

FURRYe38 · ‎2022-01-08

What version would that be?

Dazza762 · ‎2022-01-08

@FURRYe38 wrote:
What version would that be?

V4.6.5.14 on router and both saltalites. I've just checked for updates and the one you posted about yesterday isn't showing as avaible. It states no firmaware updates are available. Which according to the Netgear downloads page is still the current version of the FM for the RBK753.

FURRYe38 · ‎2022-01-08

Ya you can manually load the one I posted yesterday.

Dazza762 · ‎2022-01-09

@FURRYe38 wrote:
Ya you can manually load the one I posted yesterday.

Thanks but I'll wait for it to have been out in the wild for a while and when it gets put on the Netgear downlaod suppot pages.

FURRYe38 · ‎2022-01-09

👍