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psheld's avatar
psheld
Tutor
Aug 30, 2023

Video call jitters / latency

My config Cable modem Router RBR750 / 4.6.14.3 2x Satellites, both RBS750 / 4.6.9.11 Cat5 backhaul WMM enabled for both bands CTS/RTS 64 for both bands Distance of iMac from satellite — 7m Co...
psheld's avatar
psheld
Tutor
Sep 11, 2023

Thanks FURRYe38.

 

I may have time on Wednesday to give this a go.

 

I can respond I think to the alternative you raise: "You may want to check your devices and PCs for issues."

With a wired connection to either satellite, all video calls from any device work a treat and Waveform gives an A grade. It's only wireless that has the problem, and I think it's very much more likely that the corresponding problem lies in one product — the Orbi — than all the others separately.

 

Thanks again and I'll be back here as soon as I can.

KevinLiT's avatar
KevinLiT
NETGEAR Moderator
Sep 11, 2023

Hello psheld ,

 

I understand that you are experiencing call jitters with your Orbi. These issues can be caused by one of the features within your router.  Please disable SIG ALG then test your video conferences for continuous jitters. 

 

Please follow the steps below for instructions on how to disable SIP ALG on your Orbi router:

  • Orbilogin.com
  • ADVANCED
  • WAN Setup
  • Select the "Disable SIG ALG check box"

 

Best,
Kevin
Community Team

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Sep 11, 2023

    KevinLiT

    FYI, we tested this on the new v7 FW and both enabled and disable SIP ALG seem to work well in either condition. 

    I have it enabled on mine and haven't seen any issues in our Zoom meetings. 😉

  • psheld's avatar
    psheld
    Tutor
    Sep 12, 2023

    Thanks KevinLiT, The "Disable SIG ALG check box" is already selected.