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Forum Discussion
Weird issue with new Orbi RBK753, Wi-Fi works fine but loses internet access
I bought a new Orbi RBK753 from Costco on March 30 to replace a dead RBK50. The RBK753 was working fine until last week. My configuration: Orbi is connected to Spectrum Internet (200 mb/s) via an...
There is no CTS value in the web page or I am blind. See attached. Local Network is enabled in iOS for the Orbi app.
jon96789 wrote:There is no CTS value in the web page or I am blind. See attached.
Sorry, interesting that your Orbi model has removed the CTS/RTS Threshold from Advanced settings.
What modem is recommended to replace the Arris SB6190? I am using Spectrum as an ISP.
The list of Spectrum authorized modems can be found here:
https://www.spectrum.net/support/internet/compliant-modems-spectrum-network
It all depends on (a) the desired speed, and (b) whether Spectrum provides voice service.
My problems must be with the modem... The new Orbi RBK763S is showing the same issue, wi-fi okay but select devices are dropping internet. Access control is disabled.
jon96789 wrote:
My problems must be with the modem... The new Orbi RBK763S is showing the same issue, wi-fi okay but select devices are dropping internet. Access control is disabled.
This is not logical. The modem has absolutely no idea what devices are connected. All the modem "sees" is one device: the user's router. Every other device is completely hidden behind the router using Network Address Translation (NAT).
Any ideas then what could be the cause of the issue? I never had any problems with my older Netgear AC1900 router other than coverage.
jon96789 wrote:
Any ideas then what could be the cause of the issue? I never had any problems with my older Netgear AC1900 router other than coverage.
When discussions get 'complicated', with lots of side-issues (RTS/CTS settings, modems, 753 vs. 763) I sometimes get confused about the current problem.
If the current issue is that enabling access control causes devices to lose internet, but leaving access control off does not, then I would turn off access control and get on with my life. (I have not had access control on for six years. When someone discovers my 25 character WiFi password, they are welcome to steal my internet.)
If access control is 'off' and some non-iOS devices are losing internet (but not every device!), I do not know of a solution.
The situation with Orbi AX products is a mess right now because a firmware update fiasco has redirected almost all Netgear resources to dealing with the catastrophe. Users are reporting a number of issues with the 7xx, 8xx, and 9xx products and I have no idea how Netgear is coping with the confusing situation.
Thanks for the info, but it is not only iOS devices that is dropping internet. The affected devices are an iPad, a Dell and a HP laptop and a LG TV... Weird.
Just as a FYI... I rebooted the Arris SB6190 everything appears to be working. I was planning to buy a new Arris SB8200 at BB but they are sold out right now.
