WiFi dropping every day. Only reboot helps

[alternet]

Hi all,

I do have a problem with my RBR850. Since a few days it is constantly dropping WiFi: on the router everything is OK - no issues but no device can connect getting stuck at "getting IP address". Only reboot helps for a few hours. 

RBR850 has 4 satellites.

Attached screenshots shows the architecture (of course screen illustrates satellites as disconnected since I just rebooted the router and they need up to a few hours to get connected back - this is also very annoying). Usually there is about 100 devices connected to this WiFi. Guest network is also up and running (quite often it is not possible to connect to the guest network). VPN not activated on the router  - used only by connected by LAN PCs. Activated IoT network but not used yet. 

I need to reboot the router each day - how to solve this issue? Please help me since I helpless. 

All firmware is up to date (1x RBR850: V7.2.6.31_5.0.24, 2x RBS850: V7.2.6.31, 2x RBS350: V4.6.14.3)

Is it time to change my router to another one?

[FURRYe38 · Accepted solution]

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰

Does this happen with both wireless and wired devices? 
What channel configurations are currently set on the router?  

What happens if you turn OFF the RBS350s? 

Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.

[FURRYe38 · Accepted solution]

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰

Does this happen with both wireless and wired devices? 
What channel configurations are currently set on the router?  

What happens if you turn OFF the RBS350s? 

Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.

[CrimpOn]

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@alternet wrote:

I do have a problem with my RBR850. Since a few days it is constantly dropping WiFi: on the router everything is OK - no issues but no device can connect getting stuck at "getting IP address". Only reboot helps for a few hours. 

RBR850 has 4 satellites.

All firmware is up to date (1x RBR850: V7.2.6.31_5.0.24, 2x RBS850: V7.2.6.31, 2x RBS350: V4.6.14.3)

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Do you know when the firmware was updated on the router and the two 850 satellites?

There have been many posts on the forum from users who have the 350 satellites connected to a 750 router and "things went bad" when the 750 was updated to version 7 firmware.  The consensus on the forum seems to be that the version 7 firmware is not compatible with the 350 router.  When users returned the router firmware to the previous version (prior to v7), their systems worked again.

If this situation developed immediately after the 850's firmware was updated, my first thought is that the 850 has the same incompatibility.

[alternet]

I always update the equipment as soon as new updates is published - I know now it is not too wise.

These were updated months back in the pas ....seems not to be related to the new version of firmware since my problems started days back in the past not months.   

[alternet]

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@FURRYe38 wrote:

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

==> I am not sure. I do have a a fiber optic modem without access to it. The modem is connected with RBR via LAN cable. 

What is the size of your home? Sq Ft?

==> ~4800 sq ft + I need to cover part of the garden.... another ~5000 sq ft

What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.

==> RBR and RBSs are connected via LAN. The distances between them are about/up to 100ft. It is not a problem with WiFi coverage.

Does this happen with both wireless and wired devices? 

==> Nope. The problem is only with connecting to WiFi. Lan devices work perfectly.  

What channel configurations are currently set on the router?  

2.4GHz Auto 8

5 GHz 36 + 40 (P) + 44 + 48

What happens if you turn OFF the RBS350s? 

==> did not try so far. 

Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.

==> Need to find time for it since to many dependencies is there. 

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[FURRYe38]

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@alternet wrote:

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@FURRYe38 wrote:

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

==> I am not sure. I do have a a fiber optic modem without access to it. The modem is connected with RBR via LAN cable. 

Let us know the model # of the ISP modem or ONT when you get a chance. 

What is the size of your home? Sq Ft?

==> ~4800 sq ft + I need to cover part of the garden.... another ~5000 sq ft

For this size of home, only two RBS would be needed. I have a 5000 sq ft home and only use two RBS. I can get away with one.

What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.

==> RBR and RBSs are connected via LAN. The distances between them are about/up to 100ft. It is not a problem with WiFi coverage.

How are the RBS ethernet connected to the RBR? Directly behind the RBR or is there any LAN switch or LAN Patch panel in between them? 

What CAT# lan cable is used to connect the RBS to the RBR? CAT6 UTP is recommended here.

Does this happen with both wireless and wired devices? 

==> Nope. The problem is only with connecting to WiFi. Lan devices work perfectly.  

What channel configurations are currently set on the router?  

2.4GHz Auto 8

5 GHz 36 + 40 (P) + 44 + 48

Try channel 1 or 11 on 2.4Ghz. Try 48 on 5ghz.

What happens if you turn OFF the RBS350s? 

==> did not try so far. 

Please turn the 350s OFF for now. 

Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.

==> Need to find time for it since to many dependencies is there. 

Ok. 

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[alternet]

...it seems I got what was wrong. I deactivated IoT WiFi and it is stable for now. The only problem remains with RBSes ....the satellites do not want to connect. 

[FURRYe38]

The RBS850s are not connecting?