Orbi WiFi 7 RBE973
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Re: orbi RBR 860

skalman14
Aspirant

orbi RBR 860

I have this router, and it keeps droping all the wifi items on the main wifi, even on the iot network. called netgear they do not know what to do. 

also the router has the dhcp renewing the ip address every 30 min which i feel is the concern. 

 

setup 

 

froniter 

500/500 gateway 

to router nothing crazy nice and easy 

 

anyone have a clue to help 

 

Message 1 of 10
FURRYe38
Guru

Re: orbi rxb 860

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

 

Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

 

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

 

 

Message 2 of 10
skalman14
Aspirant

Re: orbi rxb 860

so i have a gateway  i am not using double nat in any way or foam. 

it hs the lastest software that was just out per netgear. 

do not have a satelight at all. 

and it is 2500 sqft 

Message 3 of 10
FURRYe38
Guru

Re: orbi rxb 860

So if you have a gateway modem then you would be using double NAT if the modem is not put into bridge mode or your using the gateways DMZ for the RBR. 

 

What is the actual FW version being used on the RBR? 

 

Does this happen with both wireless and wired devices? 
What channel configurations are currently set on the router?  
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Message 4 of 10
skalman14
Aspirant

Re: orbi rxb 860

anything else i am missing that would help? 

 

i M READY TO PUT THE OLD ROUTER BACK IN AND TURN OFF THE WIFI AND USE THAT AS A PASS THROUGH TO THE NEW ROUTER BUT I THINK IT WILL DEFEAT THE WHOLE THING. THOUGHTS.. 

 

Firmware Version
V7.2.4.5_4.2.2

 

no it really is just a pass thru to see the fiber 

 

it only happens to wifi items not hard weird

 

2.4 ghz auto 

5g 48

5ghz 2 channel 157 ( and unable to change )

 

changed 2.4 to channel 11

5g at the same would not let me to go 40 per the router 

 

Hardware VersionRBR860
 
  
 
  
 
  
 
  
 
  

got wifi all over the place the router can see other peoples house. 

 

but i lose connectivity.  

 

i got to stop the isp keeps looking for dhcp every 30 minutes is the main issue i think. but my isp says its the router. 

 

i am ready to return this and get something else. 

 

Message 5 of 10
FURRYe38
Guru

Re: orbi rxb 860

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

 

Try the ISP router in router mode and the Orbi system in AP mode.

 

I would try the beta as well:

https://www.surveymonkey.com/r/G32BGFF

Good Stuff

Message 6 of 10
skalman14
Aspirant

Re: orbi rxb 860

they are sending me a new one and we will see. 

i have a cat 6 cable 

it is a gateway to convert the signal from digital to coax.

no other routers. 

i would have to see the ont but it brand new they just installed last week. 

 

will keep u posted 

Message 7 of 10
FURRYe38
Guru

Re: orbi RBR 860

There a brand and model of this converter? 

 

 

Message 8 of 10
bullm00n
Luminary

Re: orbi RBR 860


@skalman14 wrote:

I have this router, and it keeps droping all the wifi items on the main wifi, even on the iot network. called netgear they do not know what to do. 

also the router has the dhcp renewing the ip address every 30 min which i feel is the concern. 

 

setup 

 

froniter 

500/500 gateway 

to router nothing crazy nice and easy 

 

anyone have a clue to help 

 


Long shot, but easy enough to try.  I had as similar issue that involved IPv6 re-upping often and causing disconnects.  Turning off IPv6 helped.  You might try that temporarily to see if it makes a difference.

Message 9 of 10
skalman14
Aspirant

Re: orbi rxb 860

well just got the new router that i had to fight for. 

 

well firmware vers 7.2.4_4.2.2

and not my airprint works all of a sudden 

 

we will see if the computer drops ip packets or apple product and all my wifi 

 

i took the backup and used that since all the information i needed was there. 

that part was easy not lets see if all works. 

 

i wish they would believe some of their clients. 

 

Message 10 of 10
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