NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
rbs750 intermittently losing internet connection to rbr750
Hi!
I have been having issues and have been working with support since October 2022. The satellite loses internet connection intermittently (ethernet and wifi). It happens anywhere from a few s...
Ok. I moved the satellite within five feet of the base station. I was still getting dropped packets with my laptop plugged in via ethernet to the satellite. The base station has a Fing box plugged into it and it did not notify me of dropped packets.
(Sorry to jump in at the end of a long conversation.....)
It is not entirely clear (to me) what the problem is:
- The satellite "loses connection to the internet", even though the router Attached Devices page shows the connection between router and satellite is "Good" (both when connected over WiFi and when connected by an Ethernet cable).
While at the same time, the router itself provides internet to all devices connected directly to the router.
We know the satellite loses (a) connection to the internet, or (b) connection to anything attached to the router?
? - A laptop connected to the satellite "drops packets", which is demonstrated by...?
Doing ICMP (ping) tests which report packet loss?
Are other devices connected to this satellite?
The Fing Box presents an interesting challenge because of the way Fing uses ARP poisoning block devices. It might be helpful to temporarily remove the Fing Box from the installation until the problem is resolved. (Fing literature points out that the Fing Box will not detect "packet loss" when devices connect directly through the router and are not forced to go through the Fing Box itself.)
Apologies for the unclear issue in my messages.
What I notice:
The base station does not lose internet (ethernet connected devices and wifi connected devices). The satellites (there are two) both experience intermittent internet disconnects. The routerlogin web page does not show that the satellites have disconnected from the base station. I also see no status light changes. When the disconnect happens, I can go to the base station and either via ethernet or wifi connect to the internet.
It is not entirely clear (to me) what the problem is:
The satellite "loses connection to the internet", even though the router Attached Devices page shows the connection between router and satellite is "Good" (both when connected over WiFi and when connected by an Ethernet cable).
While at the same time, the router itself provides internet to all devices connected directly to the router.- Devices connected to the satellite lose internet connection. The netgearlogin page shows that the backhaul status as connected. While the internet is down on for devices connected to the satellite (ethernet and wifi) devices connected to the base station (ethernet and wifi) do not lose their internet connection.
We know the satellite loses (a) connection to the internet, or (b) connection to anything attached to the router?- The devices connected to the satellite lose internet, while the base station is not affected.
A laptop connected to the satellite "drops packets", which is demonstrated by...?
Doing ICMP (ping) tests which report packet loss?- The laptop was hardwired to the base station. I cannot browse the internet and also did the ping test to see if packets are dropped.
Are other devices connected to this satellite?
- Originally, I had multiple devices connected to the satellite. I have removed all but one to troubleshoot. All devices connected to the satellite lose their internet.
The Fing box is a newer addition. My issues started back in October of last year. The Fing box was recommended by a colleague.
A very puzzling situation. It would be useful to know if the router-satellite "link is down" or if there is some other issue.
The next time this happens, could you test the backhaul link itself? i.e. on the laptop that is connected to the satellite:
- Ping the router by IP address (it is usually 192.168.1.1)
- If that works, attempt to connect to the Internet by pinging 19.12.113.37
- If that works, ping ford.com
I do not recall how the situation is resolved:
- Does the laptop just "start working again"?, or
- Do you restart parts of the network? (satellite, router, modem)?
Will do!
The satellite typically regains internet anywhere from a few seconds to longer than an hour. I have also power cycled the satellite to resolve the issue.