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Forum Discussion
rbs750 intermittently losing internet connection to rbr750
Hi!
I have been having issues and have been working with support since October 2022. The satellite loses internet connection intermittently (ethernet and wifi). It happens anywhere from a few s...
Hello molecules,
Welcome to the NETGEAR Community!
I understand that you are having issues with network stability with your RBS750.
Please try disconnecting one of the satellites and then verify if the issue is still present on the connected satellite (Please try this step with both satellites). If it is not present then you may need to resync the second satellite to your RBR750 while the first satellite is connected to your RBR750. If the issue is still present within the individual satellites, please try reinstalling the FW for your RBS750 as recommended by FURRYe38.
Please use the link below for the firmware download file for your RBS750:
https://www.netgear.com/support/product/rbk752.aspx#download
Best,
Kevin
Community Team
Welcome to the NETGEAR Community!
I understand that you are having issues with network stability with your RBS750.
Please try disconnecting one of the satellites and then verify if the issue is still present on the connected satellite (Please try this step with both satellites). If it is not present then you may need to resync the second satellite to your RBR750 while the first satellite is connected to your RBR750. If the issue is still present within the individual satellites, please try reinstalling the FW for your RBS750 as recommended by FURRYe38.
Please use the link below for the firmware download file for your RBS750:
https://www.netgear.com/support/product/rbk752.aspx#download
Best,
Kevin
Community Team
I have made the changes and am still getting the weird disconnects from the satellite.
Just in case others run into the same issue and need a recap:
Router RBR750
2x satellites RBS750
They were rock solid from February 2022 to October 2022. Devices connected to the satellite (ethernet and wireless) randomly lose internet. Base router and connected devices do not lose internet. What I have observed:
- Ping tests to google.com will say request timed out
- Browsing from a web browser says timeout
- Ping to 192.168.1.1 (router) will say timed out
- Interestingly, one time when this happened I was on twitch in the web browser, no other pages would load, but the twitch connection remained.
What have I attempted:
- hard reset of router and satellites
- swapping satellite positions
- upgrading firmware via the routerlogin web page as well as downloading the newer version on the netgear website.
- RMA'd router twice
- RMA'd satellite twice
- downgrading router and satellite firmware to 3.x
- Various configuration settings recommended by Netgear Community as well as Netgear support
Observations about netgear support:
It really is a roll of the dice as to the quality and helpfulness of the support techs. Some have claimed to have tech issues, after reading my case notes, and say they will call back but never do (I think they probably have metrics and are afraid of missing them). Others create a new case (again I think they have metrics) even though there is an open case.
I have used both the premium support techs (way more consistent) and the purchased gearhead support techs (not as consistent). There definitely have been a few support techs that care and have tried to help, but for the most part, you get a lot of lackluster support techs.
I am definitely disappointed with Netgear. Up until this point I have exclusively bought Netgear products and recommended them to friends and family. After dealing with Netgear Support I do not recommend them anymore. The support is a nightmare.
The Netgear Community has been wayyy more helpful than the Netgear Support (gearhead and premium). I appreciate your time!!!
These cases span from October of 2022 to the latest one January of 2023.
X
I do not have a resolution for the issues. I think I am going to bite the bullet and just run Cat6 throughout the house for the desktop computers. I might try Ubiquiti, which a lot of my coworkers recommend.
