service unreachable AX 4200 RBS750

[wifiblues]

hi 

wanted to update fw to the latest version available this week.

on the orbilogin page, the manual update box lists two of three satelittes status as unreachable - it also does not list the satellites as RBS750.  

any thoughts?

[FURRYe38]

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Possible the NG update service is down. We don't get that kind of info though here. 

You can manually install if you like:

https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR750-RBS750-Firmware-Version-4...

[wifiblues]

current fw is v4.6.3.16

spectrum - Hitron E31N2V1

strange that the Orbi app lists the satellites but the orbi login.com does not

[wifiblues]

will the update take if the Orbi login page does not recognize the sattelite?

[FURRYe38]

Is the RBS seen on the RBRs connected clients page? If they are, then use the IP address given to them to access the RBS web page and send the FW file there. Update the RBS first, then RBR lastly. 

[wifiblues]

the RBS IP address is listed and I plugged that number into two different browsers and it could not be reached.

[FURRYe38]

Even if you bring the RBS 1 at a time to same room as the RBR and connect them wirelessly, you can't reach there web pages? 

[wifiblues]

have not tried that - to bring each one closer to the router to reach the IP address for the satellite - 

if i do a factory reset on the satellites - can i update to the latest firmware?  assuming that after the reset, the satellite will be recognized.

[FURRYe38]

Yes...Reset maybe needed here.

[wifiblues]

what are the steps for factory reset and re sync to the router?

[FURRYe38]

Either press the reset button for 15 seconds on the back of the RBR or RBS. Another way for the RBR is to reset the RBR using the ERASE button on the RBRs web page under Advanced tab/Admin/Backup

Power OFF The ISP Modem as well for 30 seconds then back on. Walk thru the setup wizard and be sure to write down all important information. Be sure not to enable Armor, Access Controls, QoS or Traffic Meter on the RBR. 
https://www.youtube.com/watch?v=cMw4ePACgc4

[wifiblues]

thank you!  i reset and it the model number is now showing up in the orbilogin.com!

[FURRYe38]

Good to hear. Once it's all updated, I recommend powering OFF the ISP Modem, RBR and RBS for a good full minute or more, then back in with the modem, then RBR then RBS. 

Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System

Please mark your thread as solved so others will know.
Enjoy. 📡

[wifiblues]

thanks for reminding me to power off - i updated the fw yesterday and forgot to do that.

[FURRYe38]

👍