18 month old RBK23 was fine, now slow internet

[jlpowertech]

This router was workng great from when I purchased it June 2020 until now. Nothing changed but the speed. I had the internet company here to check their equipment and their router work at my purchased speed, the Orbi is at about 25% of what it was last week. Nothing changed. I did a factory reset and reconnected and still slow. I don't see much that I can change to get it to work faster.

[CrimpOn]

There is one thing you can try: manually loading a previous firmware version on the router.

Open the Netgear support site https://netgear.com/support

Enter the model number in the box: RBR20

Select: Downloads

On the download page, click on the Plus sign "+" to bring up a list of previous firmware.

Click on one of them, such as V2.6.2.104

Download the firmware file and 'unzip' it.

Connect to the Orbi router.

Navigate to the Advanced Tab, Administration, Firmware Update

Select the Manual Tab.

Follow the directions to locate the *.zip file for the RBR20 and upload it.

This will take a minute and the router will reboot

After the router reboots, check the speed again.

If the normal speed has returned, please come back and learn how to prevent the router from auto-updating.

[jlpowertech]

I updated the main router and not the satellites, Do I need to update them as well before checking the speed?

[jlpowertech]

The update did not work 😞

[CrimpOn]

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@jlpowertech wrote:

The update did not work 😞

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As in

• The process did not complete, or
• The router immediately auto-updated itself back to V2.7.3.22?

There is no need to update the satellites before checking speed.

[jlpowertech]

The update to previous firmware worked but it did not increase my speeds.

[CrimpOn]

Some users have found 'vampire devices' on their network consuming tremendous amounts of bandwidth.  One of the features that is missing on the Orbi platform is a summary of traffic by device.  It has been requested dozens of times over the years.  There are routers from other vendors that have this capability, but not our Orbi.

[jlpowertech]

I changed the password and tested again. the first test showed that speed as normal, only device connected was my iPhone, the next speed test was slower and the third down to the speed we are seeing at about 25% of what it should be. I am still wondering if it isn't my service, has anyone else had this issue with the RNK23?

[jlpowertech]

RBK23