AC3000 Gigabit Speed Upgrade Failure

[mrfish1228]

I just upgraded amy internet service to gigabit speed. When I plug directly into the wall, the speed is over 900, but when I go through my Orbi AC300, it maxs out at 300. Is there a setting that needs to be changed or something different that needs to be done to access the gigabit speed through my Orbi?

[FURRYe38 · Accepted solution]

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

Ethernet speeds with a wired PC connected at the RBR should see near 900Mpbs with Ooklas installable speed test app. 
Wireless speeds with a wireless PC could be anywhere from 200-500Mpbs depending on the devices design and support. You'll never see anything near 900Mpbs on 5Ghz AX on this model Orbi. 

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@mrfish1228 wrote:

I just upgraded amy internet service to gigabit speed. When I plug directly into the wall, the speed is over 900, but when I go through my Orbi AC300, it maxs out at 300. Is there a setting that needs to be changed or something different that needs to be done to access the gigabit speed through my Orbi?

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[plemans]

Did you try factory resetting the orbi? 

Always worth a chance after changing services/speeds

After the reset, make sure to leave qos, access control, traffic monitoring, and parental controls all disabled during the install. 

Then test it. 

[CrimpOn]

It would help to know:

• The model number from the product label (bottom of the router)
• How speed is being measured (over Ethernet, WiFi, using what software)

[mrfish1228]

Thanks for the quick reply. The model number is RBR50v2 and I'm measuring the speed via speedtest.net (ookla). When I use my Orbi app on my iPhone, the download speed is 939 Mbps and the upload speed is 903 Mbps. When I do the speed test on my laptop, download speed is 173.79 and upload is 120.98. Why the huge discrepancy? What can I do to fix it? 

[CrimpOn]

The Orbi 'app' does not actually "do anything." It sends a message to the router, which performs a Speedtest licensed from Ookla and sends the results back to the app to be displayed.

Results on a laptop will depend on how it is connected to the router.

• A relatively modern laptop on an Ethernet connection might not the ISP full speed, but it should  report much greater speed than that.  My 8 year old desktop that is wired to the same router (RBR50V1) gets the same speed as the router (350Mbps from Spectrum)  I pay for 200Mbps, so I'm happy.
• A laptop connected over WiFi will depend on (a) the capability of the laptop WiFi adapter and (b) the distance from the router.

[FURRYe38 · Accepted solution]

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

Ethernet speeds with a wired PC connected at the RBR should see near 900Mpbs with Ooklas installable speed test app. 
Wireless speeds with a wireless PC could be anywhere from 200-500Mpbs depending on the devices design and support. You'll never see anything near 900Mpbs on 5Ghz AX on this model Orbi. 

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@mrfish1228 wrote:

I just upgraded amy internet service to gigabit speed. When I plug directly into the wall, the speed is over 900, but when I go through my Orbi AC300, it maxs out at 300. Is there a setting that needs to be changed or something different that needs to be done to access the gigabit speed through my Orbi?

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[krlesch]

The speed that you will get on various devices will depend on a few things specific to those devices (age, wireless protocol, etc.).

I found a nice write-up that explains a lot at this site:

https://support.google.com/fiber/answer/6250056#zippy=%2Cmobile-devices-wi-fi%2Ccomputers-wi-fi%2Cco...

[FURRYe38]

Those wifi speeds are probably based on 2x2 MIMO devices. Some 4x4 MIMO devices can do 900Mpbs and over on AC and AX modes depending on support and configuration. 

[krlesch]

Furrye38 is correct - and that's probably why the OP's IPhone gets great download speeds (4x4 MIMO) and the laptop doesn't (2x2MIMO).

[plemans]

Iphones aren't 4x4 antenna's. Just 2x2. 

[mrfish1228]

Thanks for your feedback - I've gotten it corrected!

[FURRYe38]

So what did you do to correct it? 

[mrfish1228]

Added Cat 6 cable and repositioned the Orbi router.

[FURRYe38]

Kewl. Thanks for letting us know.

Enjoy.