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Forum Discussion
DalWild
Nov 13, 2019Follower
ATT Fiber
I recently converted from uverse to ATT Fiber, which involved a modem change to an Arris BGW210-700. I’m really struggling trying to get Orbi reconnected properly. I enabled passthrough mode on the...
FURRYe38
Nov 13, 2019Guru - Experienced User
You may want to try AP mode on the Orbi as well to see if this works for you if you can't get the ISP Fiber to work well for you.
DalWild wrote:I recently converted from uverse to ATT Fiber, which involved a modem change to an Arris BGW210-700. I’m really struggling trying to get Orbi reconnected properly. I enabled passthrough mode on the Arris modem, but kept both wifi (2.4 and 5.0) "On" on the modem. Orbi works fine for about a day, but then I have trouble accessing some sites and I get a popup screen on the Edge browser that says
The Server {website} is asking for your user name and password. The server also reports: NETGEAR Orbi”. And there’s a place to enter a user name and password. The site I’m trying to access doesn’t require credentials – it’s a neighborhood webpage. This happens on some other sites (fantasy football) as well. Other sites load perfectly (CNN, ESPN, USAToday, etc.)
If I reboot the Orbi, everything is fine for about a day, but then the issue recurs. I read up online and a recommendation was to disable the wifi on the Arris modem, which I did. Rebooted the modem, plugged Orbi into the Ethernet jack on the modem and restarted Orbi. Now I’m getting the popup on those pages constantly, even after rebooting Orbi.
The ring on the Orbi is dark, but what’s odd is on the iPhone app\Network Map, the Orbi RBR50 router has a magenta dot next to it. The satellite has a green dot.
So it seems my only option is to reenable the wifi channels on the modem and to deal with having to reboot Orbi every day? Plus, I have no idea if the wifi traffic is going through the modem or Orbi if the wifi on the modem is on since both the Orbi and the modem show all the devices connected to both.