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Solved
Alexa App shows Orbi Voice satellite as Disconnected , but Netegear Orbi App shows Connected
Have two Orbi Voice satellites that flash Red when Alexa is Summoned... Alexa says " Sorry I'm having trouble understanding right now... for help go to the Netgear Orbi App" Alexa App shows bo...
Finally got assistance from Netgear. The solution for me was to delete the Orbi and Amazon App. Once I did that, I downloaded the Orbi App, logged in and was able to pair Alexa with my Amazon account. Once it was setup and working, I downloaded Amazon app.
Does it have access to the internet? Are you using Circle? If so, make sure that it has full access. See my prior post in this discussion about Circle, Alexa, and Orbi.
I just double checked my setup. I have a profile with a Filter of ‘None’ in Circle the circle app and assigned my RBS40V to it.
If you want to recreate this with Circle, simple stop the internet access if this device with the app.
Note: You can also recreate this problem with the NetApp Orbi website for your router by adding the IP of your RBS40V to the blocked IPs for your router.
If you want to recreate this with Circle, simple stop the internet access if this device with the app.
Note: You can also recreate this problem with the NetApp Orbi website for your router by adding the IP of your RBS40V to the blocked IPs for your router.