NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Retired_Member
Jan 24, 2017Almost officially done with Netgear Orbi and their support due to not fixing the wifi issues
I am done waiting not hearing anything back from their engineering team to fix this issue. It's been 3 weeks now with no fix. I pretty much told them, they have till Feb. 10th before I purchase a d...
- Jul 11, 2017
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
peteytesting
Feb 21, 2017Hero
@killabandit wrote:We have told you many times to stop coming in here with unrelated non-sense. My Android devices lose signal exactly the same time and place my ios devices do. Your right, we still have not seen a resolution, and Netgear is working on it. But it is NOT RELATED TO APPLE.
then you have a placement issue which is TOTALLY different tio the specific issue with same ssid , there are multiple issues and it seems thats not what you are understanding , the specific same ssid issue is specifically effecting apple and things like ring door bells etc
if ALL your devices are disconnecting at the same time and place its a totally different issue which you dont seem to understand and is why the dev team are finding it hard to put a finger on it as some are reporting different issues like you , its clear there is no quick fix for the specific issue im talking about , but your issue seems to be different and again i suspect location related
i have spent quite some time with the orbi system and well before it was released and there are many local environment conditions that effect both placement and signal quality the color lights are only a basic indication and do not take into account any other variables that effect wifi
btw just incase you forgot this is a public forum and any comments are welcome , just because you dont like the answers or comments doesnt mean you can moderate the discussion
Retired_Member
Feb 22, 2017Again, you have no clue what you are talking about. The devices seem to lose the WIFI at the same time. Doesn't matter where you are in the house, it happens. It happens more often near the satelite however than the router. This is NOT a placement issue as Netgear and I have already discussed this.
- bobby35nyFeb 22, 2017Star
I just quit, LOL
Netgear is just taking too long for a fix for us, I just bought a Amplifi HD and will give it a shot. I should get it on Friday.
Good thing Costco has a 90 day return.
-Bobby
- Retired_MemberFeb 22, 2017
Please let me know your outcome of that. I am interested.