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Creyesr's avatar
Creyesr
Aspirant
Nov 26, 2019

Amazon Cloud Cam not connecting

Hi, until recently, my 3 Amazon Cloud Cameras were working fine and after a power outage and modem/router restart, I can't connect them anymore. All other devices work perfectly. Amazon says my wifi ...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Nov 26, 2019
Creyesr wrote:

Hi, until recently, my 3 Amazon Cloud Cameras were working fine and after a power outage and modem/router restart, I can't connect them anymore. All other devices work perfectly. Amazon says my wifi needs to be 2.4 which I can see along the 5.0 when I connect to my router. Any ideas?

Well, thank goodness this is not a plea to "turn off 5G", because they were working fine before the power outage.

 

While most electronic devices handle unexpected power loss well, it might be that these cameras somehow did not.  Surely there is a "reset to factory" method.  I would pick the camera that is the easiest to reach, reset, and reconfigure it.

 

I would also assign specific IP addresses to each camera using the Orbi web interface, Advanced Tab->Setup->LAN Setup.  After a power outage and restart, the cameras could have received different IP addresses than they had before.  "Should this matter?"  No.  "Could this matter?" Who knows?