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CBK752 Satellite connection issues

fstarne
Aspirant

CBK752 Satellite connection issues

Been using the CBK752 for a couple of months now with 2 satellites.  I have noticed very poor performance on devices connected wirelessly to the satellites.  So bad that I need to reboot them at least once a day to get any reliable performance from them.

 

For example, I have 1 satellite sitting about 5 feet away from my living room TV that uses an amazon fire TV 4k.  I'll try to start up an app like AT&T TV streaming and it will not load a channel.  When I remove power to the satellite and wait about 10 seconds for it to switch to the main router about 30 feet away, it will start streaming just fine.

 

I really hope that someone from Netgear knows about this and is working on a firmware update to improve performance or else I will have to go back to my C7800.

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FURRYe38
Guru

Re: CBK752 Satellite connection issues

What Firmware version is currently loaded?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite

 

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
https://kb.netgear.com/19668/Link-Rate-and-Transfer-Speed

 

Try disabling the following and see:
Armor, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).


You can find other speed diagnosis steps in the community faq: https://community.netgear.com/t5/Orbi-AX/Community-FAQ-My-Orbi-speeds-are-slow-inconsistent-and-don-...

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