Please post a copy and paste of the modems connection status page.

Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html

andersv44 wrote:

I have the same issue with this same model and it started at around the same time as the OP. I have internet but it is performing poorly in general and dropping frequently. This affects both wired and wireless users. Devices include PC laptops, Samsung phones and Playstation 4. All experience the drops and poor performance.

The router's management page shows a red bar with the message "Your Internet status is offline, please call your Internet service provider to activate.". I have contacted xfinity about this and confirmed no issue with the service. As I said I DO have internet service on the connected devices.

I performed a factory reset but it had no effect on the issue. Netgear support says no known issue with the firmware, but that seems like the likely suspect to me. I've tried everything. Please assist. Thanks.

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