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Forum Discussion
Can't Add Circle
Model is RBR20. Wasn't listed in list. Trying to add Circle. Says it's built in. Says it's compatible. When I try to pair from the Circle app, it says I need to update the firmware. Click update....
You are extracting/unzipping the firmware file first right?
The download is *.zip and you want the *.img file.
Yes, I used the .img not the .zip file. :)
OK good just making sure :-). Are you sure you grabbed the right firmware?
The file you have isn't likely corrupted because it extracted fine so maybe go to download section and select your product again and download again to make sure...
Ok, will do. I really appreciate your guys' help.
Maybe this will help to clarify:
If you have both a router (RBR20 as you put in your post) and a satillite (could be RBS20) then the product you brought was most likely a RBK20 (K for kit). If you look under that model on the support page for firmware you will see both RBR20_2.1.2.18.zip and RBS20_2.1.2.18.zip. You need both files to be downloaded and expanded. As mentioned you need to make sure you are on the router and load it with the RBR img file. Once that is updated you can use the RBS img file to update the satillite.
To make sure, is this what your two units look like?
So weird. Re-downloaded. Tried again. Same error (see below).
Do I have to hard-wired via ethernet to update? I've been trying wirelessly.
This firmware file is incorrect! Please get the firmware file again and make sure it is the correct firmware for this product.
Yes you should update the firmware via ethernet so to prevent the file from corrupting.
DarrenM
Too late. :) Should I re-do?
Their orignial issue was downloading wrong version. User has posted to other threads, but has been able to update and has Circle running. Don't believe they are currently having issues.
