NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Can't Connect Amazon Echo or Echo Dot To New Orbi Wifi..Help!
So we just got a new Orbi system (RBK50) and all devices connect just fine EXCEPT our Amazon Echo's and Echo Dot's. They won't connect to our wifi at all. I even tried deregistering one of the Echo's...
What security mode are you using?
What channels are you using?
Any other wifi neighbors near by? If so, how many?
Try disabling Beamforming, MIMO, Daisy Chain and Fast Roaming if seen and see if this helps any.
Try setting a manual channel 1, 6 or 11 on 2.4Ghz.
Starhallswrote:So we just got a new Orbi system (RBK50) and all devices connect just fine EXCEPT our Amazon Echo's and Echo Dot's. They won't connect to our wifi at all. I even tried deregistering one of the Echo's which restores back to factory specs but it still doesn't work. I know it's not an issue with the Echo's because they've always worked fine with our previous Router.
When I try to connect and setup wifi, I always get his error message:
Your device was unable to connect to your wifi network. Please exit setup and try again. Visit help for troubleshooting tips.
Please try again error 6:1:101:9:4
We can't keep the new Orbi system if the Echo's won't work on them. I've tried unplugging both the Orbi and the Echo and no luck.
Phones connect to the Orbi wifi with no problem but I tried with 3 different Echo's and Dots and get the same error with all of them.
How can we get the Amazon Echo's and Dot's to work with Orbi?
Thanks!
I am having the same issue, been round and round with Amazon and their tech support. They have no clue why this echo dot is not not working. I suspect there is some setting with the my wifi, but have no idea what it would be. If you figured this out, please let me know.
Thanks,
Dave
What security mode are you using?
What channels are you using?
Any other wifi neighbors near by? If so, how many?
Try disabling Beamforming, MIMO, Daisy Chain and Fast Roaming if seen and see if this helps any.
Try setting a manual channel 1, 6 or 11 on 2.4Ghz.
drtrotter74 wrote:
I am having the same issue, been round and round with Amazon and their tech support. They have no clue why this echo dot is not not working. I suspect there is some setting with the my wifi, but have no idea what it would be. If you figured this out, please let me know.
Thanks,
Dave
drtrotter74 wrote:
I am having the same issue, been round and round with Amazon and their tech support. They have no clue why this echo dot is not not working. I suspect there is some setting with the my wifi, but have no idea what it would be. If you figured this out, please let me know.
Thanks,
Dave
I have just managed to connect an Echo Dot (gen3) to my Orbi - it did not work initially and I tried lots of different things to get it to connect. I also did a hard reset the Dot by holding down the button for around 25 seconds). What seemed to work was running setup on the Dot again, then adding in the network access point by typing in the SSID (name of the Orbi wifi network), the password for Orbi network access, and then the important bit - selecting the correct network security option - in my case WPA2-PSK. The Echo Dot needs to match the setting on your Orbi router. The Echo Dot might also call the security setting WPA2 (Personal) in the Alexa app.
After my initial setup attempts failed, I was able to connect using the Guest *unsecured* network access on the Orbi - and this led me to think that perhaps it was the security settings on my normal Orbi network.
Hope this works for you.
Thanks for letting us know that you got yours working. Hopefully it will help others.
infinitemonkey wrote:
I have just managed to connect an Echo Dot (gen3) to my Orbi - it did not work initially and I tried lots of different things to get it to connect. I also did a hard reset the Dot by holding down the button for around 25 seconds). What seemed to work was running setup on the Dot again, then adding in the network access point by typing in the SSID (name of the Orbi wifi network), the password for Orbi network access, and then the important bit - selecting the correct network security option - in my case WPA2-PSK. The Echo Dot needs to match the setting on your Orbi router. The Echo Dot might also call the security setting WPA2 (Personal) in the Alexa app.
After my initial setup attempts failed, I was able to connect using the Guest *unsecured* network access on the Orbi - and this led me to think that perhaps it was the security settings on my normal Orbi network.
Hope this works for you.
I am having the same problem with one of my Echo Dots (gen. 2). No one at Amazon can figure out why it can't connect to my wifi. It can, however, connect to my hotspot!