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Forum Discussion
Can't Connect Amazon Echo or Echo Dot To New Orbi Wifi..Help!
So we just got a new Orbi system (RBK50) and all devices connect just fine EXCEPT our Amazon Echo's and Echo Dot's. They won't connect to our wifi at all. I even tried deregistering one of the Echo's...
drtrotter74 wrote:
I am having the same issue, been round and round with Amazon and their tech support. They have no clue why this echo dot is not not working. I suspect there is some setting with the my wifi, but have no idea what it would be. If you figured this out, please let me know.
Thanks,
Dave
I have just managed to connect an Echo Dot (gen3) to my Orbi - it did not work initially and I tried lots of different things to get it to connect. I also did a hard reset the Dot by holding down the button for around 25 seconds). What seemed to work was running setup on the Dot again, then adding in the network access point by typing in the SSID (name of the Orbi wifi network), the password for Orbi network access, and then the important bit - selecting the correct network security option - in my case WPA2-PSK. The Echo Dot needs to match the setting on your Orbi router. The Echo Dot might also call the security setting WPA2 (Personal) in the Alexa app.
After my initial setup attempts failed, I was able to connect using the Guest *unsecured* network access on the Orbi - and this led me to think that perhaps it was the security settings on my normal Orbi network.
Hope this works for you.
Thanks for letting us know that you got yours working. Hopefully it will help others.
infinitemonkey wrote:
I have just managed to connect an Echo Dot (gen3) to my Orbi - it did not work initially and I tried lots of different things to get it to connect. I also did a hard reset the Dot by holding down the button for around 25 seconds). What seemed to work was running setup on the Dot again, then adding in the network access point by typing in the SSID (name of the Orbi wifi network), the password for Orbi network access, and then the important bit - selecting the correct network security option - in my case WPA2-PSK. The Echo Dot needs to match the setting on your Orbi router. The Echo Dot might also call the security setting WPA2 (Personal) in the Alexa app.
After my initial setup attempts failed, I was able to connect using the Guest *unsecured* network access on the Orbi - and this led me to think that perhaps it was the security settings on my normal Orbi network.
Hope this works for you.
Thanks to the person that suggested manually adding the network to the Alexa hardware - this worked for me every time...though a pain that you can't have Amazon remember the network or just click on the existing network.
Something you might mention to Amazon to make an improvent with. :smileywink:
jgvardaman wrote:
Thanks to the person that suggested manually adding the network to the Alexa hardware - this worked for me every time...though a pain that you can't have Amazon remember the network or just click on the existing network.
I can't thank you enough...been trying to figure this out for weeks. thank you!!!
