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Forum Discussion

Starhalls's avatar
Starhalls
Follower
Mar 21, 2018

Can't Connect Amazon Echo or Echo Dot To New Orbi Wifi..Help!

So we just got a new Orbi system (RBK50) and all devices connect just fine EXCEPT our Amazon Echo's and Echo Dot's. They won't connect to our wifi at all. I even tried deregistering one of the Echo's...
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 04, 2019

Please post about this over in the Orbi AX forum:

https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax

Tcrus wrote:

I am having the same problem. I just upgraded to the ORBI BK850 (WIFI 6) and for the life of me cant get alexa devices to connect to wifi. I expect a lot more from a $700 router. Anyways, I tried the method mentioneed above and no success. Anyone else find a work around? 

 

SRoth222's avatar
SRoth222
Aspirant
Dec 17, 2019

I recently purchased an Orbi RBK23 Wi-Fi mesh. I could connect my iPhones, iPad, smart LG TV, portable PC, Denon surround sound system, and even my Tesla. However, I could not get my Amazon Echo 2 or Google Home to connect! I finally got them to work by going to OrbiLogin.com and manually updating the firmware for both the modem (RBR20) and satellites (RBS20) devices. These are hot fixes (Firmware Version V2.3.5.36) and are not automatically downloaded and installed via auto update.

 

Now, I'm happy as a clam!

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 17, 2019

    Glad you got it running. 

    FYI, the RBR is not a modem. It's a router. 

     

    Enjoy. :smileywink:

    SRoth222 wrote:

    I recently purchased an Orbi RBK23 Wi-Fi mesh. I could connect my iPhones, iPad, smart LG TV, portable PC, Denon surround sound system, and even my Tesla. However, I could not get my Amazon Echo 2 or Google Home to connect! I finally got them to work by going to OrbiLogin.com and manually updating the firmware for both the modem (RBR20) and satellites (RBS20) devices. These are hot fixes (Firmware Version V2.3.5.36) and are not automatically downloaded and installed via auto update.

     

    Now, I'm happy as a clam!

     

  • kkzz8888's avatar
    kkzz8888
    Aspirant
    Jan 02, 2020

    Thanks SRoth222 ! I have problem connecting to my Amazon Echo Dot 3rd gen (only that, all other devices are fine). Where did you get the hotfix? My router is RBR20, with the latest official firmware version of 

    V2.3.5.26