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Orbi WiFi 7 RBE973
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Re: Can't access Orbi Remote Management Web Interface

ericchen3742
Tutor

Can't access Orbi Remote Management Web Interface

I've enabled remote management per page 103 of the orbi manual (http://www.downloads.netgear.com/files/GDC/RBK50/Orbi_UM_EN.pdf), but chrome still will not open the orbi web login page when on LTE. I get an error like the following:

This page isn’t working

xxx.xxx.xxx.xxx didn’t send any data.

ERR_EMPTY_RESPONSE
 
Any ideas on how I can fix this?
 
I can connect with the app just fine but would like to access advanced settings as well.
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 13

Accepted Solutions
CrimpOn
Guru

Re: Can't access Orbi Remote Management Web Interface

Sorry if this is a dumb question: Are you typing "https://xxx.xxx.xxx.xxx:1024" or "http://xxx.xxx.xxx.xxx:1024" (no "s").

I am one of the users who find it strange that Negear uses unencrypted (http) web for administration, but I had never looked at Remote Administration.  On the setup page for Remote Administration, it shows the web link as "https://".

 

Silly me.  I had never thought to see how adminstration was set up for "remote."

View solution in original post

Message 11 of 13

All Replies
FURRYe38
Guru

Re: Can't access Orbi Remote Management Web Interface

What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

Message 2 of 13
ericchen3742
Tutor

Re: Can't access Orbi Remote Management Web Interface

Firmware v 2.3.1.60, and it's connected to an AT&T Arris BGW210-700. Mode on the ATT device is IP passthrough to the Orbi.

Message 3 of 13
FURRYe38
Guru

Re: Can't access Orbi Remote Management Web Interface

And does the RBR give you the IP address to enter into the remote connected device? I think it should give you the remote IP address to use. http:\\##.##.###.### which should be the WAN IP address that the RBR is getting thru the modem...

Message 4 of 13
ericchen3742
Tutor

Re: Can't access Orbi Remote Management Web Interface

Yep, it's 108.255.xxx.xxx, which is what I'm typing into my address bar. I tried the default port (8443 or something?) and also tried changing it to port 1024, so I've been typing my ip:8443 and ip:1024 and neither seem to work.

Message 5 of 13
FURRYe38
Guru

Re: Can't access Orbi Remote Management Web Interface

What happens if you disable RM, reboot, re-enable RM, reboot once more then try again? 

 

Kind of sounds like the ISP Modem maybe not fully allowing all traffic maybe. 

Message 6 of 13
ericchen3742
Tutor

Re: Can't access Orbi Remote Management Web Interface

Tried and it didn't seem to work. I dont think the ISP modem is doing anything funny, I had an AirPort Time Capsule with remote management before the Orbi and it worked fine.

Message 7 of 13
FURRYe38
Guru

Re: Can't access Orbi Remote Management Web Interface

Hmmm...not sure what else it might be. You might open up a NG support ticket and get some additional help:

https://www.netgear.com/mynetgear/registration/login.aspx

Message 8 of 13
CrimpOn
Guru

Re: Can't access Orbi Remote Management Web Interface


@ericchen3742 wrote:
I can connect with the app just fine but would like to access advanced settings as well.

So, the app works over LTE, but a web browser does not?  And, another browser besides Chrome fails the same way?

Might try setting the port to 80 (the default for http).  As the manual points out, this is less secure than picking some random port number, but the goal is to get it working first and this removes one variable.  There are no restrictions on remote IP, correct?

Message 9 of 13
ericchen3742
Tutor

Re: Can't access Orbi Remote Management Web Interface

The app works over LTE and other wifi networks. Web browsers work over neither.

 

Safari says "Safari can't open the page 'xxx.xxx.xxx.xxx:1024' because the server unexpectedly dropped the conneciton. This sometimes occurs when the server is busy. Wait for a few minutes, and then try again." The port range that I'm allowed is 1024 to 65535. It won't let me set to 80. I guess I'll open up a support ticket tonight if all else fails.

Message 10 of 13
CrimpOn
Guru

Re: Can't access Orbi Remote Management Web Interface

Sorry if this is a dumb question: Are you typing "https://xxx.xxx.xxx.xxx:1024" or "http://xxx.xxx.xxx.xxx:1024" (no "s").

I am one of the users who find it strange that Negear uses unencrypted (http) web for administration, but I had never looked at Remote Administration.  On the setup page for Remote Administration, it shows the web link as "https://".

 

Silly me.  I had never thought to see how adminstration was set up for "remote."

Message 11 of 13
ericchen3742
Tutor

Re: Can't access Orbi Remote Management Web Interface

Wow, this was it. All that hair pulling and it was as simple as this. Funnily enough both chrome and safari defaulted to the non encrypted version, and all I had to do was make it "https".

Message 12 of 13
FURRYe38
Guru

Re: Can't access Orbi Remote Management Web Interface

Thanks CrimpOn, I'll keep this in mind. Forgot about HTTPSSmiley Frustrated


@CrimpOn wrote:

Sorry if this is a dumb question: Are you typing "https://xxx.xxx.xxx.xxx:1024" or "http://xxx.xxx.xxx.xxx:1024" (no "s").

I am one of the users who find it strange that Negear uses unencrypted (http) web for administration, but I had never looked at Remote Administration.  On the setup page for Remote Administration, it shows the web link as "https://".

 

Silly me.  I had never thought to see how adminstration was set up for "remote."


 

Message 13 of 13
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