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Forum Discussion
Can't authenticate to corporate VPN (or outlook web email) using RBR50
When trying to authenticate to my work VPN, I have to switch to a hotspot from my phone. Once the connection has been made, I can switch back to wifi, and the connection is fine.
I have a similar issue with outlook.office.com, where that fails to connect to the authentication. I've not tried the same hotspot and back technique for email.
It seems like some protocol or dns is blocked, but I've no idea what.
10 Replies
Does this router have Armor or Smart Parental Controls (SPC) enabled?
What sort of device is running the VPN software? (laptop? tablet? Windows? Mac?)
Is this one of the typical VPN clients, or a special "corporate version"?
What sort of error message appears in the VPN log?
The VPN is a corporate VPN using Palo Alto's Globalprotect. But the authentication might be through a SecureAuth product.
The error message that I see - which is on the client end - says "the network connection is unreachable or the portal is unresponsive." But any other network activity (not requiring the VPN) is fine.
Not running parental controls.
Thanks. Guessing a Windows 10 or 11 laptop.
The strange part is that a connection through a cell phone Hot Spot and a connection using Orbi WiFi will appear to the corporate VPN server as coming from two different network locations. The public IP address of the Hot Spot will be different from the public IP address of the Orbi router.
I would expect the log file to show two separate connection attempts to the same IP address, with both being successful.
Is it possible to increase the level of detail in the VPN log?
Corporate use of VPN has been common for over a decade. It might be that the IT staff has run into situations like this before?
