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Orbi WiFi 7 RBE973
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Can't change verification phone number for Orbi

dannyw13
Aspirant

Can't change verification phone number for Orbi

I need to change my verification number for my account but there is no option anywhere I can find when I login.  I've searched the forum and all the answers had someone from NETGEAR solve it in the forum by gathering contact info and contacting support themselves.  Can anyone help?


Thanks,

 

Danny

Message 1 of 3

Accepted Solutions
CrimpOn
Guru

Re: Can't change verification phone number for Orbi

Having never enabled two factor authentication, I cannot speak from personal experience.

 

There are several Knowledgebase articles:

https://kb.netgear.com/000064236/How-do-I-change-the-primary-two-factor-authentication-2FA-device-fo... 

which leads to:

https://kb.netgear.com/000064232/How-do-I-remove-a-trusted-two-factor-authentication-2FA-device-from... 

 

I have a suspicion that this advice might be impossible to follow because the Orbi 'app' may not open unless the user supplies the two factor authentication number which has been sent to a phone number they can no longer access.

Is this what is happening?

View solution in original post

Message 2 of 3

All Replies
CrimpOn
Guru

Re: Can't change verification phone number for Orbi

Having never enabled two factor authentication, I cannot speak from personal experience.

 

There are several Knowledgebase articles:

https://kb.netgear.com/000064236/How-do-I-change-the-primary-two-factor-authentication-2FA-device-fo... 

which leads to:

https://kb.netgear.com/000064232/How-do-I-remove-a-trusted-two-factor-authentication-2FA-device-from... 

 

I have a suspicion that this advice might be impossible to follow because the Orbi 'app' may not open unless the user supplies the two factor authentication number which has been sent to a phone number they can no longer access.

Is this what is happening?

Message 2 of 3
dannyw13
Aspirant

Re: Can't change verification phone number for Orbi

Thank you. There were two methods set up - devices and SMS. I wasn’t able to change the SMS only delete it so I did. I’ll just rely on my other devices for authentication.

thanks again.

Message 3 of 3
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