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Forum Discussion
Adamc104
Sep 05, 2018Aspirant
Can't connect to Apple Music via orbit
Hi can someone help? I have recently installed an orbi mesh system, connected to my spectrum router. I can access th einternet but not apple music or download from the app store. Any ideas how to sol...
michaelkenward
Sep 05, 2018Guru - Experienced User
Adamc104 wrote:
Hi can someone help? I have recently installed an orbi mesh system, connected to my spectrum router.
Does that mean that you have two routers on the same network?
Adamc104 wrote:
I can access th einternet but not apple music or download from the app store.
Connect how? What happens when you try?
- Adamc104Sep 05, 2018Aspirant
Yes the is a spectrum supplied modem, which is then plugged via an ethernet cable into a spectrum wifi router, I have then plugged my orbi into that wifi router. I have also tried bypassing the spectrum router but had the same issue.
- michaelkenwardSep 05, 2018Guru - Experienced User
Adamc104 wrote:
Yes the is a spectrum supplied modem, which is then plugged via an ethernet cable into a spectrum wifi router, I have then plugged my orbi into that wifi router. I have also tried bypassing the spectrum router but had the same issue.
So, you have two routers.
What is the spectrum wifi router? The model number.
You may have to put the Orbi into wireless access point mode it you want to avoid local addressing issues.
Or you could remove the spectrum router and connect the Orbi to the modem.
It might also help people if you told them the modem number of your Orbi system.