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Can't connect to internet perhaps because 0.0.0.0 doesn't seem like the right IP Addr
I'm stuck. Config on the Orbi got blown away so I reset back to factory settings, but I cannot connect to the internet. As seen in the attached pic the INTERNET PORT IP Address shows as 0.0.0.0. That doesn't seem right, but I'm not finding where in the gui to change that to (I assume???) the ip of the router. Help...
Thanks to all for reading. Powering off the cable modem and Obri router for 1 min got things quite a bit further. Thanks! At least Orbi thinks I'm connected to the internet and I was able to connect and use things as usual... for about 5 or 7 mins. Then things slowed down and stopped. Orbilogin still shows Internet Status "GOOD", but trying to bring up a webpage stalls with cannot connect to internet. ??? Strange that things worked for a bit and then stopped.
I'm using an Orbi RBR40, on v2.7.3.22, 2 satellites attached, 27 devices
The Xfinity cable modem is in bridge mode. Not sure of the model, etc as I'm not finding any such info on the modem. It is only a couple months new from Xfinity/Comcast. I've rebooted the Orbi many times and same with the cable modem and the iMac I'm typing on now.
I'm stuck. Config on the Orbi got blown away so I reset back to factory settings, but I cannot connect to the internet. As seen in the attached pic the INTERNET PORT IP Address shows as 0.0.0.0. That doesn't seem right, but I'm not finding where in the gui to change that to (I assume???) the ip of the router. Help...
Re: Can't connect to internet perhaps because 0.0.0.0 doesn't seem like the right IP Addr
> [...] the Orbi [...]
Not a model number. Look for "Model" on the product label. Firmware version? Connected to what?
> [...] the INTERNET PORT IP Address shows as 0.0.0.0. [...]
So, it's not connected to your (unspecified) ISP. To what _is_ it connected?
Visit http://netgear.com/support , put in your model number, and look for Documentation. Get the User Manual (at least). Read. Beyond the basic set-up instructions, look for the LED descriptions and "Troubleshoot". Indicators on any (unspecified) modem might be interesting, too.
> PLEASE DO NOT POST MAC Addresses in public forums.
I'm stuck. Config on the Orbi got blown away so I reset back to factory settings, but I cannot connect to the internet. As seen in the attached pic the INTERNET PORT IP Address shows as 0.0.0.0. That doesn't seem right, but I'm not finding where in the gui to change that to (I assume???) the ip of the router. Help...
Correct. This is not right. This Orbi is set to ask the ISP for an IP address using the DHCP protocol and has not received one. This is not something the user keys in unless he has paid for a static IP.
Need to check the status of the ISP modem.
Can you connect a computer (PC, Mac, laptop) directly to the modem and verify that it is working correctly?
(We are assuming that this ISP does not require you to enter a user name and password to get connected, which would be a PPPoE setup rather than DHCP.)
Re: Can't connect to internet perhaps because 0.0.0.0 doesn't seem like the right IP Addr
Thanks to all for reading. Powering off the cable modem and Obri router for 1 min got things quite a bit further. Thanks! At least Orbi thinks I'm connected to the internet and I was able to connect and use things as usual... for about 5 or 7 mins. Then things slowed down and stopped. Orbilogin still shows Internet Status "GOOD", but trying to bring up a webpage stalls with cannot connect to internet. ??? Strange that things worked for a bit and then stopped.
I'm using an Orbi RBR40, on v2.7.3.22, 2 satellites attached (RBS40 & a RBS50), 27 devices
The Xfinity cable modem is in bridge mode. Not sure of the model, etc as I'm not finding any such info on the modem. It is only a couple months new from Xfinity/Comcast. I've rebooted the Orbi many times and same with the cable modem and the iMac I'm typing on now.
Thanks to all for reading. Powering off the cable modem and Obri router for 1 min got things quite a bit further. Thanks! At least Orbi thinks I'm connected to the internet and I was able to connect and use things as usual... for about 5 or 7 mins. Then things slowed down and stopped. Orbilogin still shows Internet Status "GOOD", but trying to bring up a webpage stalls with cannot connect to internet. ??? Strange that things worked for a bit and then stopped.
I'm using an Orbi RBR40, on v2.7.3.22, 2 satellites attached, 27 devices
The Xfinity cable modem is in bridge mode. Not sure of the model, etc as I'm not finding any such info on the modem. It is only a couple months new from Xfinity/Comcast. I've rebooted the Orbi many times and same with the cable modem and the iMac I'm typing on now.
Re: Can't connect to internet perhaps because 0.0.0.0 doesn't seem like the right IP Addr
> The Xfinity cable modem is in bridge mode. [...]
You know that how, exactly? Point a web browser at "192.168.100.1", and see what it says for itself? How did you determine that the problem is with the router, and not with the modem?
What's the WAN/Internet IP address of the RBR40? On its management web site: ADVANCED > ADVANCED Home : Internet Port : Internet IP Address
I'm using an Orbi RBR40, on v2.7.3.22, 2 satellites attached (RBS40 & a RBS50), 27 devices
The Xfinity cable modem is in bridge mode. Not sure of the model, etc as I'm not finding any such info on the modem. It is only a couple months new from Xfinity/Comcast. I've rebooted the Orbi many times and same with the cable modem and the iMac I'm typing on now.
It is maddening when companies remove the product label from devices. There are generally clues to help decipher the ISP device:
If the modem has only one ethernet port on the back, it is almost certainly "only a modem" which has only one mode (what we call "bridge" or "passthrough").
If the modem has four ethernet ports on the back, it is almost certainly a combination modem/router (and maybe even also WiFi). That makes discovering the mode more difficult. Basically the key is to look at the Orbi public IP address. If the address is in one of the private IP spaces, the modem is almost certainly in router mode. (https://en.wikipedia.org/wiki/Private_network ) If the Orbi's IP address is not a private IP address, then the modem has passed the assigned public IP address on to the Orbi.
Re: Can't connect to internet perhaps because 0.0.0.0 doesn't seem like the right IP Addr
> [...] the key is to look at the Orbi public IP address. [...]
No, the key is to look at the Orbi _WAN/Internet_ IP address, and _determine_ whether or not it's a "public IP address". Which can be done by plugging it into the form at: https://whois.arin.net/
> If the Orbi's [WAN/Internet] IP address is not a private IP address, > [...]
... then the "modem" really "is in bridge mode". If it's a private address, then the "modem" is still a modem+router (not in "bridge" mode.)
Re: Can't connect to internet perhaps because 0.0.0.0 doesn't seem like the right IP Addr
> You know that how, exactly? Point a web browser at "192.168.100.1",and see what it says for itself?
> How did you determine that the problem is with the router, and not with the modem?
Xfinity has an app that is used for configing the cable modem. Upon using it I'm told, essentially, you can't do anything because your modem is in bridge mode.
Re 192.168.100.1, I have my addresses starting with 10.0.x.x. I have a lot of nailed IPs for cameras, but my router config backup from Feb has saved me from redoing all that.
Xfinity has an app that is used for configing the cable modem. Upon using it I'm told, essentially, you can't do anything because your modem is in bridge mode.
Re 192.168.100.1, I have my addresses starting with 10.0.x.x. I have a lot of nailed IPs for cameras, but my router config backup from Feb has saved me from redoing all that.
Re: Can't connect to internet perhaps because 0.0.0.0 doesn't seem like the right IP Addr
Re the double NAT, this setup (Xfinity modem in bridge mode and Orbi doing routing) worked fine for 3 or so months. Not sure why this began... Given the direction given in msg 7 (factory reset again and reconfig) , do the msg 12 comments impact that? Or obviate that?
Thanks to all for reading. Powering off the cable modem and Obri router for 1 min got things quite a bit further. Thanks! At least Orbi thinks I'm connected to the internet and I was able to connect and use things as usual... for about 5 or 7 mins. Then things slowed down and stopped. Orbilogin still shows Internet Status "GOOD", but trying to bring up a webpage stalls with cannot connect to internet. ??? Strange that things worked for a bit and then stopped.
The discussion sort of got stuck on the IP address, which has been established to be a public IP address, so the Xfinity box is in bridge mode.
Does the problem mentioned above still persist?
For all devices connected to the Orbi, or just some?
Re: Can't connect to internet perhaps because 0.0.0.0 doesn't seem like the right IP Addr
Local net items are accessible, NAS backup storage, TiVo ip addr, Phillips LED lights, Pi-hole DNS sink on Raspberrypi (not using right now as a DNS server).
Re: Can't connect to internet perhaps because 0.0.0.0 doesn't seem like the right IP Addr
@rayterry wrote: > Press the back reset button for 15 seconds then release.
Which back reset button am I pressing?
There is a tiny hole with "Reset" next to it. Unbend a paperclip and stick one end into the hole until you feel a "click". I do not know why it is called a "button" when it is obviously a "hole."
(Actually, Yes I know there is a tiny button inside the hole, but it still seems strange.)
Re: Can't connect to internet perhaps because 0.0.0.0 doesn't seem like the right IP Addr
> [...] Yes I know there is a tiny button inside the hole, but it still > seems strange.)
Not to everyone. Do you press on "the hole", or on the button behind the hole in the panel? What "seems strange" to me is that this would seem strange to anyone.
