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Forum Discussion
Cantyoubeapple
Jan 02, 2020Guide
Can’t connect to nest protect
Hello everyone, So my all my nest protects connected just fine to my Apple routers but now ( yes want to switch to Orbi ) only my Nest outdoor cam and thermostat connect to the Orbi. I have erase...
- Jan 04, 2020
Cantyoubeapple wrote:
Thanks so much! I learned a few things about routers. These Orbis are definitely not plug and plays.-----Depends on your ISP. Certain ISP's (like att) do make it more challenging. The Access Point change in the Orbi and disabling of the WiFi in the modem is critical. Question though - if I want to change my WiFi password on the Orbi - do I need to change it on the modem? The WiFi is shut down on the AT&T modem. And if I do change it - will I need to change it on all my connected devices? ------If you change your wireless password, you'll need to change it on all devices.
I just don’t do it that often .
All connected devices are working now.
plemans
Jan 02, 2020Guru - Experienced User
If you have 2 routers on your networks, you'll have a double nat.
https://kb.netgear.com/30186/What-is-Double-NAT
it can cause setup issues, ip issues, etc.
Don't take this the wrong way but it sounds like you're not a networking expert. And ATT isn't known for making devices that's passthrough mode works well. In you're case, I'd place the orbi in AP (access point) mode.
https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point
But first. use the att router's wifi to setup your devices. Set the wifi ssid (name) and password as the same that you'll be using for the orbi. Get your devices setup using that. Then shut off the ATT devices wifi and proceed to setup your orbi with the ssid that you used for the att device. the nest devices should autoconnect to it if you used the same ssid and password for the att and the orbi.
You're statement about some setup fine might be because those devices could be dual band. those devices wouldn't have issues but the single band only devices will because your phone has to be on the same 2.4ghz or 5ghz network that the device uses.
Cantyoubeapple
Jan 04, 2020Guide
Thanks so much! I learned a few things about routers. These Orbis are definitely not plug and plays. The Access Point change in the Orbi and disabling of the WiFi in the modem is critical. Question though - if I want to change my WiFi password on the Orbi - do I need to change it on the modem? The WiFi is shut down on the AT&T modem. And if I do change it - will I need to change it on all my connected devices? I just don’t do it that often .
All connected devices are working now.
All connected devices are working now.
- plemansJan 04, 2020Guru - Experienced User
Cantyoubeapple wrote:
Thanks so much! I learned a few things about routers. These Orbis are definitely not plug and plays.-----Depends on your ISP. Certain ISP's (like att) do make it more challenging. The Access Point change in the Orbi and disabling of the WiFi in the modem is critical. Question though - if I want to change my WiFi password on the Orbi - do I need to change it on the modem? The WiFi is shut down on the AT&T modem. And if I do change it - will I need to change it on all my connected devices? ------If you change your wireless password, you'll need to change it on all devices.
I just don’t do it that often .
All connected devices are working now.