Can't find internet connection

[PBS066]

Had an issue with FiOS recently and had to reset everything. After I did that the Orbi wouldn't work, so I reset it to factory settings (multiple times before it actually took). I've reached the end of the set-up on the app, but the app is giving me a red 'X' for "Checking internet connection. It can't seem to find the Orbi on the app, however, we have wifi through FiOS that we can use. Any help is appreciated.

[CrimpOn]

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@PBS066 wrote:

Had an issue with FiOS recently and had to reset everything. After I did that the Orbi wouldn't work, so I reset it to factory settings (multiple times before it actually took). I've reached the end of the set-up on the app, but the app is giving me a red 'X' for "Checking internet connection. It can't seem to find the Orbi on the app, however, we have wifi through FiOS that we can use. Any help is appreciated.

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So, FIOS was reset and then the Orbi no longer worked.  Must be a problem with the Orbi.  Does FIOS allow the customer to see what devices are connected?  (Sorry, I don't have FIOS.)  Is "resetting" FIOS totally mechanical, i.e. hold "reset" until the box restarts, or pull and restore power and that's the end of it - no configuration or setup?

[FURRYe38]

What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?

Power OFF both ISP Modem and Orbi for 1 minute. Then turn ON the ISP modem and let it sync. Power ON the Orbi and try again...walk thru the setup wizard with a wired PC and web browser to set up the RBR. 

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@PBS066 wrote:

Had an issue with FiOS recently and had to reset everything. After I did that the Orbi wouldn't work, so I reset it to factory settings (multiple times before it actually took). I've reached the end of the set-up on the app, but the app is giving me a red 'X' for "Checking internet connection. It can't seem to find the Orbi on the app, however, we have wifi through FiOS that we can use. Any help is appreciated.

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