Can't register Netgear Orbi AC3000, says serial number already registered.

[Skipholiday]

My Orbi says already registed. I purchased from an individual and I need to register in my name.
Bitdefender Armor also will not turn on, says 'Failed to Subscribe' try again. Firmware Version V2.3.5.30

Any help would be appreciated
Thanks
Terry

[FURRYe38]

Please contact NG support about this.

@Blanca_O 

[Skipholiday]

ask me to purchase help from gearhead. thats not good. 
should be a simple solution. Why no real support? 

[FURRYe38]

Please make contact with a forum Moderator. They will help you out. 

[Skipholiday]

here on at the support you linked? 
Thanks

[Skipholiday]

I made another post I thought it was in support. Looks like its at the same place. 😕 
Thanks for the help. 

[Skipholiday]

@Blanca_O  can you help?