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Forum Discussion

HR21's avatar
HR21
Aspirant
Jan 22, 2018

Cannot connect my Carrier Infinity Thermostat

I have a Carrier Infinity Thermostat that used to connect to internet with no problems on my previous 2 routers (Previous Century Link and Netgear routers). Now, it cannot connect to my Orbi, despite...
Troubleshooting
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Jan 23, 2018

Have you checked if it needs to be connected to a certain band at all times some smart devices do not like mesh networks.

 

DarrenM

DavidShawP's avatar
DavidShawP
Star
Jan 24, 2018

I had that problem with my Ring devices.  It turns out they are on 2.4 GHz only and need a channel between 1-11.  I set the channel manually and it works well now.  You could try that.

  • HR21's avatar
    HR21
    Aspirant
    Jan 25, 2018

    Thanks for the tip. I tried to maulay select the 2.5G band to channels 1, 6 and 11.. tried all 3 but did not work.

    • HR21's avatar
      HR21
      Aspirant
      Jan 25, 2018

      One more thing I need to change in my original post. I actually cannot see it connected ever on my device list when I log in to my router.

      • st_shaw's avatar
        st_shaw
        Master
        Jan 25, 2018

        Look for the post on here by khad showing how to create separate SSIDs for 2.4 and 5 GHz.  Create separate SSIDs. Connect thermostat to one SSID (probably only works on 2.4G).  Then you can see if it stays connected after restoring to a single SSID.