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Forum Discussion

HR21's avatar
HR21
Aspirant
Jan 22, 2018

Cannot connect my Carrier Infinity Thermostat

I have a Carrier Infinity Thermostat that used to connect to internet with no problems on my previous 2 routers (Previous Century Link and Netgear routers). Now, it cannot connect to my Orbi, despite...
Troubleshooting
DavidShawP's avatar
DavidShawP
Star
Jan 24, 2018

I had that problem with my Ring devices.  It turns out they are on 2.4 GHz only and need a channel between 1-11.  I set the channel manually and it works well now.  You could try that.

HR21's avatar
HR21
Aspirant
Jan 25, 2018

Thanks for the tip. I tried to maulay select the 2.5G band to channels 1, 6 and 11.. tried all 3 but did not work.

  • HR21's avatar
    HR21
    Aspirant
    Jan 25, 2018

    One more thing I need to change in my original post. I actually cannot see it connected ever on my device list when I log in to my router.

    • st_shaw's avatar
      st_shaw
      Master
      Jan 25, 2018

      Look for the post on here by khad showing how to create separate SSIDs for 2.4 and 5 GHz.  Create separate SSIDs. Connect thermostat to one SSID (probably only works on 2.4G).  Then you can see if it stays connected after restoring to a single SSID.